Field Application Scientist, GSA
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Job Description
Field Application Scientist supporting Sony’s biotechnology and flow cytometry solutions across Germany, Switzerland, and Austria. Delivering demonstrations, training, technical support, and sales assistance.
Responsibilities:
- Schedule and perform in-field and remote support work, including pre-sale flow cytometer instrument demonstrations and post-sale support activities
- Schedule and deliver post-sale customer training
- Work closely with territory Sales personnel through the sales process, including contributing to tender preparation activities and demonstrations
- Maintain detailed records of all activities in the Customer Relationship Management (CRM - S MAX) system
- Capture Voice of Customer feedback and raise identified issues through required processes
- Actively contribute to the pan-European FAS Forum
- Identify and progress post-instrument sales opportunities for follow-on sales of reagents, upgrades, and accessories
- Provide pre-sales and post-sales technical support for the development and implementation of products, applications, and solutions
Requirements:
- Proven experience in field support in practical flow cytometry
- Academic background in Biotechnology/Flow cytometry
- Good understanding of flow cytometry or related fields
- Problem-solving skills paired with a customer-centric approach
- Outstanding communication and interpersonal abilities
- Self-motivation and a team-oriented demeanour
- Willingness to travel frequently (approximately 80%)
- Full clean driving licence
- Fluent English and German speaker
Benefits:
- Competitive salaries and benefits
- Hybrid and flexible working policies
- Recognition platform
- Access to services and platforms supporting wellbeing
- Allowances for volunteering days
- Learning and personal development programs
- Opportunities to try exciting new roles in a wide range of countries
- Supportive mobility team
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