Field Applications Scientist
Posted 3ds ago
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Job Description
Field Applications Scientist at Standard BioTools conducting customer training and applications support for CyTOF Mass Cytometry platforms. Engaging in technical sales support and troubleshooting user issues in a flexible environment.
Responsibilities:
- Conduct on-site and in-house customer training courses
- Provide phone, email and in-person customer applications support, including troubleshooting issues related to user technical skill, instrument operation, experimental design, and data analysis
- Assist in the creation and review of technical materials (manuals, application notes, presentations)
- Provide technical sales support by conducting applications-based seminars and product demonstrations
- Manage proof-of-principle experiments for potential customers evaluating or writing grant applications for purchase of the CyTOF®
- Conduct new product evaluation/testing with R&D and beta test sites
- Provide constructive personal and customer feedback to R&D team
- Create and maintain support information in the company enterprise database
- Communicate project status, issues to management, users and staff
Requirements:
- M.S. in life sciences is required
- 3-5 years of hands-on experience in biochemistry, or cell biology lab is required
- Previous experience in field applications support is desired
- Skilled in troubleshooting software, instrumentation, applications, and analysis of flow cytometry and/or mass cytometry platforms
- High level bioinformatics skills are highly desirable
- Proficient in Microsoft suite, with excellent organizational skills and technical writing ability
- Able to travel at least 60% of the time
- Strong communication skills and experience delivering scientific presentations
- Commitment to customer service
- Independent thinker with excellent problem solving and interpersonal skills
Benefits:
- Health insurance
- Professional development
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