Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions
Posted 8hrs ago
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Job Description
Field Reimbursement Manager supporting reimbursement and patient access for Johnson & Johnson neuroscience therapies. Educating providers and resolving coverage barriers across a multi-state territory.
Responsibilities:
- Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
- Spend up to 50% of working time on-site with healthcare providers and their staff
- Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
- Collaborate with sales representatives, key account managers, managed care colleagues, and other stakeholders
- Lead compliant access and fulfillment discussions with field support teams
- Use data and account management skills to proactively address access barriers
- Address critical patient access and affordability issues
- Conduct field-based reimbursement and access support, education, and creative problem-solving
- Build trust-based relationships with customers in assigned accounts
- Manage territory logistics, routing, and account business planning
- Maintain knowledge of market dynamics, coverage, and coding requirements
- Develop knowledge of hub and specialty distribution channels
- Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
- Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, Commercial, and other payer types
- Complete business activities in accordance with ethical, legal, and compliance standards and required training
Requirements:
- Bachelor’s degree, preferably in healthcare or business/public administration
- Minimum of 5 years of relevant professional experience
- Account Management and/or Reimbursement experience working in the provider office setting
- Expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
- Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
- Extensive knowledge of medication access channels, including pharmacy and medical benefit
- Ability to analyze complex quantitative and qualitative data
- Ability to establish relationships, collaborate, and influence across a matrix organization
- Problem-solving ability to navigate challenging access scenarios
- Superior written and verbal communication skills and efficient follow-through
- Experience working with patient support HUB services
- Valid US driver’s license and driving record compliant with company standards
- Permanent residence in the listed territory
- Neuroscience disease state experience preferred
- Advanced degree and/or relevant certifications in prior authorization and/or billing and coding preferred
- Understanding of Medicare, Medicaid, and private payer initiatives affecting pharmaceutical and biotechnology reimbursement preferred
- Salesforce.com CRM, Microsoft Word, and Excel experience preferred
- Willingness to learn emerging technologies such as AI
- Ability to travel up to 75% of the time
Benefits:
- Equal Opportunity Employer
- Inclusive interview process and accommodation support for applicants with disabilities
- Field-based work arrangement
- No commission (as indicated by job sub-function)


