Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions
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Job Description
Field Reimbursement Manager helping providers secure access to Johnson & Johnson neuroscience therapies. Educating healthcare offices on reimbursement, coding, coverage, and affordability solutions.
Responsibilities:
- Serve as the primary field-based lead for education, assistance, and issue resolution for healthcare providers and office staff regarding patient access to J&J Neuroscience therapies
- Spend up to 50% of time on-site with healthcare providers and staff, assess education needs, and facilitate stakeholder collaboration
- Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
- Collaborate with sales representatives, key account managers, and field support teams as the local access, fulfillment, and reimbursement expert
- Lead compliant access and fulfillment discussions
- Use data and account management skills to proactively address access barriers
- Address critical patient access and affordability issues with urgency and accountability
- Partner with managed care colleagues on current policies and potential changes
- Conduct field-based reimbursement and access support, education, and creative problem-solving
- Build trust-based relationships with customers in assigned accounts
- Manage territory logistics, routing, and account business planning
- Maintain knowledge of market dynamics, coverage, and coding requirements
- Develop knowledge of hub and specialty distribution channels
- Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
- Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, commercial, and other payer types
- Execute business according to ethical, legal, and compliance standards and complete required training
- Travel up to 75% of the time
Requirements:
- Bachelor’s degree (preferably in healthcare or business/public administration)
- Minimum of 5 years of relevant professional experience
- Account Management and/or Reimbursement experience working in the provider office setting, building strong customer relationship
- Demonstrated expertise with both pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes
- Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes
- Ability to establish relationships, collaborate, and influence across a matrix organization
- Problem-solving ability to navigate challenging access scenarios and identify solutions in a timely and efficient manner
- Superior written and verbal communication skills and efficient follow-through
- Experience working with patient support HUB services
- Valid US driver’s license and a driving record in compliance with company standards
- Permanent residence in the listed territory
- Extensive knowledge of medication access channels, including pharmacy and medical benefit, buy & bill, and/or assignment of benefit (AOB)
- Ability to analyze highly complex quantitative and qualitative data
- Ability to remain current on product coverage, access knowledge, marketplace conditions, and stakeholder practices
- Ability to understand and adapt to the changing healthcare ecosystem
- Preferred: neuroscience disease state experience
- Preferred: advanced degree and/or relevant certifications in prior authorization and/or billing and coding
- Strong market access and business acumen
- Understanding of Medicare, Medicaid, and private payer initiatives affecting pharmaceutical and biotechnology reimbursement
- Preferred: technical knowledge of payer policy, including coding, coverage, and payment
- Preferred: Salesforce.com CRM, Microsoft Word, and Excel proficiency
- Commitment to learning emerging technologies such as AI
Benefits:
- Vacation – 120 hours per calendar year
- Sick time – 40 hours per calendar year; for employees who reside in the State of Colorado – 48 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year
- Holiday pay, including Floating Holidays – 13 days per calendar year
- Work, Personal and Family Time – up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
- Field-based work arrangement
- Equal opportunity and inclusive interview accommodations
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