Field Service Engineer – Customer Technical Services
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Job Description
Field Service Engineer supporting Amcor packaging equipment, filling lines and automation at customer plants. Conducting maintenance, troubleshooting, training and root-cause investigations across six U.S. states.
Responsibilities:
- Serve as the primary technical contact representing Amcor at customer locations
- Maintain customer-owned and Amcor-owned equipment and conduct periodic preventative maintenance
- Lead assembly and preventative maintenance of Amcor-owned filling equipment
- Investigate customer-owned equipment and recommend repair or replacement of worn and damaged tooling
- Assist with customer problems and communicate opportunities to plant/corporate level
- Support field trials of Amcor packaging
- Train customer employees on proper product use and testing methods
- Collect data and samples from suspect ware and out-of-specification product
- Lead root cause investigations to resolve issues
- Validate package performance at customer sites
- Communicate with outside vendors on quotes, design and scheduling
- Perform follow-up actions to ensure customer satisfaction
- Complete trip reports documenting visits, data and resolutions
Requirements:
- A degree in the area of Manufacturing or Engineering is preferred
- 2-5 years of combined education or related work experience is required
- Travel Requirements 75%
- Strong mechanical aptitude and troubleshooting skills are required
- A general working knowledge of electrical systems is required
- Prior mechanical experience with filling lines and equipment is preferred
- Experience in the plastics industry is desired
- Proficient in MS Office (Word/Excel/Power Point)
- Ability to work independently with customers, manufacturing plants and corporate groups
- Data driven problem solving skills using proven and recognizable techniques
- Employment authorization in the United States
Benefits:
- Medical, dental and vision plans
- Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
- Company-paid holidays starting at 8 days per year and may vary by location
- Wellbeing program & Employee Assistance Program
- Health Savings Account/Flexible Spending Account
- Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
- Paid Parental Leave
- Retirement Savings Plan with company match
- Tuition Reimbursement (dependent upon approval)
- Discretionary annual bonus program (initial eligibility dependent upon hire date)
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