Field Service Engineer I
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Job Description
Field Service Engineer installing, repairing, and maintaining Thermo Fisher Scientific analytical instruments. Supporting research customers through technical service, troubleshooting, and extensive travel.
Responsibilities:
- Install, maintain, and repair a diverse range of high-value analytical instruments, including electron microscopes and chromatography systems
- Ensure sophisticated scientific instruments operate at peak performance
- Deliver exceptional technical service as a company representative
- Build strong relationships with customers advancing critical research and innovation
- Diagnose and solve complex technical problems
- Support customers in achieving scientific discoveries and innovation
- Travel up to 50–75% to customer facilities
- Work flexible hours and respond to emergency service calls
Requirements:
- Bachelor's Degree; no prior experience required
- Preferred fields of study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field
- Advanced degrees or specialized certifications are a plus
- Experience installing, troubleshooting, and repairing sophisticated analytical instruments preferred
- Strong electronics and mechanical aptitude, with ability to diagnose issues down to component level
- Excellent customer service skills and professional demeanor
- Strong verbal and written communication abilities
- Fluency in English required; additional language skills welcome
- Demonstrated problem-solving capabilities and analytical thinking
- Proficiency with Windows operating systems, MS Office, and service management software
- Ability to read and interpret technical diagrams, schematics, and documentation
- Valid driver's license and ability to travel up to 50–75%
- Physical ability to lift up to 50 lbs and stand for extended periods
- Experience with ultra-high vacuum systems and high voltage equipment preferred
- Availability to work flexible hours and respond to emergency service calls
- Must be able to obtain necessary credentials to access customer facilities
- Strong organizational skills and ability to manage time effectively
- Collaborative mindset with ability to work independently
Benefits:
- Variable annual bonus based on company, team, and/or individual performance results
- National medical and dental plans
- National vision plan, including health incentive programs
- Employee assistance and family support programs
- Commuter benefits
- Tuition reimbursement
- At least 120 hours paid time off (PTO)
- 10 paid holidays annually
- Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave
- Accident and life insurance
- Short- and long-term disability
- 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) with the opportunity to purchase company stock at a discount
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