Field Service Engineer II – Automation, Drives
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Job Description
Field Service Engineer commissioning and servicing WEG’s industrial automation, drives, motors, and control systems. Supporting customers through troubleshooting, training, maintenance, and technical field response.
Responsibilities:
- Perform installation, startup, commissioning, troubleshooting, and repair of LV and MV Drives, Soft Starters, Motors, PLCs, and Automation systems
- Diagnose complex electrical, control, communication, and automation issues and implement corrective actions
- Conduct preventive and corrective maintenance on WEG Automation equipment and related systems
- Provide remote and on-site technical support, including emergency response and after-hours escalation support
- Execute power quality measurements, relay testing, system verification, and performance assessments
- Serve as the primary technical resource for customers, end users, channel partners, and internal teams
- Develop and deliver customer training on installation, commissioning, operation, maintenance, and troubleshooting
- Establish expectations regarding service scope, timelines, follow-up actions, and project deliverables
- Maintain customer relationships while representing WEG professionally in field interactions
- Prepare service reports, commissioning documents, technical findings, and corrective action recommendations
- Support warranty investigations by identifying root causes and determining responsibility for failures
- Document service activities, non-conformities, and customer interactions in appropriate systems
- Complete expense reports, timesheets, and documentation for billing and record-keeping
- Provide feedback on product performance, field issues, customer needs, and improvement opportunities
- Mentor junior engineers, technicians, and service personnel
- Participate in technical training programs to maintain expertise and certifications
- Promote and follow safety procedures, standards, and company policies
- Perform other assigned duties
Requirements:
- High School Diploma or GED required
- Bachelor's degree in Engineering, Electrical Engineering Technology, Automation, Mechatronics, or a related technical field preferred
- Equivalent combinations of education, technical certifications, military training, and relevant industry experience will also be considered
- Minimum of 2 years of hands-on field service experience supporting electrical distribution systems, industrial automation equipment, drives, motors, or related technologies
- Extensive experience commissioning, troubleshooting, and servicing LV and MV Drives, Soft Starters, and industrial control systems
- Strong understanding of Variable Frequency Drives (VFDs), electric motors, power distribution, and industrial applications
- Ability to read and interpret electrical schematics, wiring diagrams, technical drawings, and service documentation
- Proficiency with diagnostic and testing equipment, including multimeters, oscilloscopes, insulation resistance testers, and power analyzers
- Working knowledge of PLCs, HMIs, SCADA systems, and industrial communication networks such as Ethernet/IP, Modbus, DeviceNet, and Profibus
- Understanding of power quality analysis, relay testing, and electrical system verification techniques
- Strong knowledge of NFPA 70E, OSHA regulations, NEC requirements, and Lockout/Tagout (LOTO) procedures
- Intermediate proficiency with Microsoft Office Suite and service reporting tools
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent verbal and written communication skills
- Strong organizational, planning, and time management skills
- Demonstrated leadership abilities and experience mentoring technical personnel
- Strong customer focus with the ability to build and maintain professional relationships
- Experience supporting customers in manufacturing, utilities, water/wastewater, mining, oil & gas, or similar industrial environments preferred
- Ability to work independently while collaborating effectively with cross-functional teams
- Frequent travel required, approximately 50–80%
- Occasional overtime, after-hours, and weekend work may be required
- Must be authorized to work in the United States
- WEG Electric Corp. does not offer visa sponsorship for this role
Benefits:
- Per diem while traveling
- Reimbursement of eligible business travel expenses including mileage
- Overtime pay in accordance with company policies
- Medical insurance
- Dental insurance
- Vision insurance
- Short-Term Disability
- Long-Term Disability
- Employee Assistance Program
- Health Savings Account
- Flexible Spending Account
- 401K
- Paid Time Off
- Eleven Paid Holidays
- One floating holiday
- Pleasant work environment
- Competitive compensation
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