Financial Counselor – Financial Assistance Call Team
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Job Description
Financial Counselor supporting Ochsner Health, a Gulf South nonprofit healthcare provider, with patient billing, coverage, authorizations, and payment assistance. Resolving account issues and delivering accurate financial guidance across patient communication channels.
Responsibilities:
- Assist patients with billing inquiries across the organization through face-to-face, email, fax, mail, and phone interactions
- Review patient bills and collect liability for upcoming procedures, residual balances, and past-due balances
- Review alternate benefit coverage options for medical and pharmaceutical services
- Secure authorizations and establish fee arrangements
- Provide coverage at other locations as needed
- Serve as liaison between patients, providers, external departments, and responsible parties
- Ensure charges are applied appropriately, transactions maintained, and account balances or discrepancies resolved
- Provide timely estimates for upcoming procedures
- Explain patients’ financial responsibilities and educate them on available assistance options
- Deliver accurate, professional service and resolve patient issues efficiently
- Remain compliant with applicable laws, accreditation standards, regulations, privacy, safety, and conduct requirements
Requirements:
- High School diploma or equivalent required
- Bachelor’s degree preferred
- At least 1 year of customer service, healthcare, or office experience required
- Previous healthcare billing, collections, or customer service experience preferred
- Computer skills and dexterity for patient-information data entry and retrieval
- Effective verbal and written communication skills
- Proficiency with Windows-style applications, including Word, Excel, and PowerPoint
- Proficiency with role-specific software packages and keyboard
- Strong interpersonal skills and ability to multitask
- Ability to work effectively in a fast-paced, changing environment
- Ability to remain calm and professional during high-pressure patient financial and medical conversations
- Ability to work with minimal supervision and make independent decisions
- Reliable transportation may be required for travel to other facilities
Benefits:
- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities
- Website accessibility and application-process accommodation support
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