Hotline Counselor
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Job Description
Hotline Counselor supporting pregnant and postpartum individuals through PSI’s federally funded National Maternal Mental Health Hotline. Providing assessments, psychosocial support, referrals, and case documentation.
Responsibilities:
- Answer incoming telephonic, text, and chat inquiries, conducting assessments to determine the nature of contact and providing immediate psychosocial support, evidence-based information, and brief interventions.
- Educate help-seekers about perinatal mental health resources and services.
- Refer help-seekers to appropriate services and resources within approved directories.
- Maintain complete, accurate, detailed, and timely case documentation in Salesforce in real time, adhering to established policies and procedures.
- Maintain professionalism in the virtual workspace and communication platforms.
- Fully interact and engage with the remote team, including communicating during shifts via Slack and other assigned mediums.
- Ensure the privacy and confidentiality of each help-seeker and their information.
- Attend and participate in scheduled meetings, trainings, and development exercises for the Hotline project.
Requirements:
- A bachelor's degree in a related field (psychology, social work, counseling, etc.) is preferred.
- Candidates must be one of the following: Licensed Mental Health Clinician, such as a Professional Counselor, Social Worker, Psychotherapist, Psychologist, or Marriage and Family Therapist; Licensed Healthcare Professional who has experience in maternal and child health, such as a Nurse, Nurse Midwife, Nurse Practitioner, Physician Assistant, or Psychiatrist; or National or State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist.
- Two (2) years’ work experience in your profession, working with the maternal and child health population.
- Professional liability insurance coverage of at least $1,000,000 per occurrence and $3,000,000 aggregate.
- Demonstrated proficiency in software applications such as Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories.
- Ability to manage conflict and tolerate distress while assisting help-seekers.
- Must be able to multitask and handle potentially unpredictable and high-acuity contacts within the mental health environment.
- Ability to work independently and complete assignments within given instructions, prescribed routines, and accepted practices.
- Ability to adapt to immediate changes and requirements outlined in policies, procedures, processes, and guidances.
- Must complete and clear a Non-Sensitive Tier II - Moderate Check and Clearance background check administered by HHS.
- Must complete all training required by Postpartum Support International training policies and procedures.
- Must be able to commit to the Postpartum Support International vision and be passionate about its mission.
- Must possess optimal (high) internet speeds and maintain optimal speeds for operating systems and platforms.
- Must utilize a quiet and secure office space for privacy and confidentiality.
- Ability to safely and successfully perform essential job functions consistent with the ADA and applicable federal, state, and local standards.
- Required to sit, stand, walk, speak, and hear regularly; extensive computer use requires hand dexterity and ability to read a computer screen.
Benefits:
- A deep commitment to fostering a culture where everyone feels respected, valued, and supported.
- A fully remote, asynchronous work environment that empowers you to work where and when you’re most effective while maintaining a healthy work-life balance.
- Ongoing professional development opportunities to help you grow your skills and expand your network.
- A comprehensive benefits package focused on your well-being, including medical, dental, and vision coverage.
- Generous paid time off, including vacation (two weeks), holidays, sick leave, and personal days (three).
- Inclusive parental leave (twelve weeks) supporting all paths to parenthood, along with resources to help balance family responsibilities.
- Comprehensive retirement plan option with an organization-provided match to support your long-term financial goals.
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