Genetic Counselor Assistant
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Job Description
Remote Genetic Counselor Assistant supporting Labcorp’s NIPT genetic testing services. Coordinating client inquiries, troubleshooting testing issues, tracking samples, and notifying providers of abnormal results.
Responsibilities:
- Work with the lab Genetic Counselor team to support clients who ordered testing performed at Labcorp
- Respond to telephone and email inquiries from Labcorp clients, health care providers, laboratories, and branches to coordinate applicable genetic testing
- Research, troubleshoot, and resolve testing problems by contacting clients or other Labcorp facilities
- Document case work and interactions with clients
- Triage calls from clients
- Track samples and provide updates to providers
- Provide proactive outcome collection
- Perform abnormal result notifications
Requirements:
- Bachelors degree in a Biological Science
- Familiarity with genetics concepts
- Knowledge of Microsoft Office suite
- Strong multi-tasking ability with excellent attention to detail
- Strong verbal and written communication skills and excellent ability to listen and respond effectively
- Strong flexibility and the ability to manage and adapt to changing priorities quickly
- Strong project management skills
- Ability to establish and maintain positive working relationships with others and work cooperatively and effectively to set goals, resolve problems, and make recommendations
- US-based remote work
- Ability to work Monday–Friday, 8am–5pm Pacific Time
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
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