Fleet Reliability Engineer
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Job Description
Fleet Reliability Engineer improving uptime and reliability across Highland Electric Fleets’ electric school bus operations. Diagnosing vehicle systems, supporting field teams, and driving OEM and fleet technology improvements.
Responsibilities:
- Serve as a subject matter expert across Highland’s vehicle portfolio, including vehicle OEM digital platforms, technician tooling, telemetry systems, and vehicle interoperability
- Collaborate with Charge Reliability Engineering, Commissioning, and Quality teams to address vehicle-side issues and drive quality improvements
- Investigate and resolve systemic technical issues through on-site and/or remote diagnostics and support
- Feed issue-resolution data and learnings into tickets, work orders, knowledgebase, and training platforms
- Collaborate with vehicle OEM partners to troubleshoot issues and coordinate hardware/software fixes and updates
- Document technical knowledge, resolutions, and standard operating procedures in internal playbooks
- Work with internal departments and OEMs on vehicle equipment selection and specifications
- Support internal and external training teams with vehicle technical knowledge
- Support development and refinement of the Remote Monitoring & Diagnostics platform
- Monitor and validate dashboards and analytics platforms for accurate fleet-performance data
- Provide remote support to field technicians and reliability managers across the country
- Participate in R&D testing of new hardware/software components
- Work cross-functionally with Engineering, Support, and Success teams to inform operational and product strategies and drive OEM improvements
- Lead a small team of vehicle engineers as the organization scales
- Promote collaboration and continuous improvement across departments
Requirements:
- Minimum 5 Years + of experience in fleet maintenance (combination of heavy, medium, and light duty vehicle maintenance and repair) with understanding of electric vehicle diagnostics and troubleshooting
- Strong background and comfort with vehicle CAN logging and CAN analysis, vehicle telemetry technologies, and OEM vehicle tooling
- Knowledge of ATA and VMRS codes
- Prefer Master ASE Technician Certification in one of the following series; A, S, H, or T
- Familiarity with electric vehicles and EVSE maintenance and repair preferred, but not required
- Proficient in Microsoft Office applications (Word, PowerPoint, and Excel)
- Google Workspace required
- Comfort with AI tools and platforms a must, for data analysis and custom tool creation
- Ability to effectively communicate both verbally and in writing
- Skill, judgment, and discretion in establishing and maintaining relationships with internal and external customers and company departments
- Demonstrated ability to make sound technical decisions and execute on them
Benefits:
- Competitive base salary
- Performance-based bonus program
- Supportive, highly collaborative, team-oriented environment
- Ability to work with bright, innovative, and forward-thinking colleagues
- Health, Vision, and Dental coverage for employees & their dependents
- Generous Paid Time Off
- 401(k) program and company match
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