Site Reliability Engineer
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Job Description
Site Reliability Engineer maintaining reliability, observability, and incident response for Upwind’s cloud-native cybersecurity platform. Supporting AWS infrastructure and customer environments remotely across the US.
Responsibilities:
- Monitor the health and performance of Upwind’s production infrastructure and customer environments using Grafana, Kibana, OpenSearch and AWS-native tooling
- Investigate and troubleshoot issues across environments built on AWS, Kubernetes, Docker and EKS/ECS
- Respond to alerts and incidents, open and track cases, and drive issues to resolution with Technical Support, R&D, DevOps and Product
- Document, categorize and report incidents, and contribute to root cause analysis
- Build and improve observability coverage, including dashboards, alerts, metrics and automation
- Contribute to cloud infrastructure and reliability projects alongside on-call and shift work
- Help establish runbooks, processes and best practices for the US team
- Keep up with new technologies in cloud reliability, observability and security
- Work closely with DevOps, R&D and Product
Requirements:
- Bachelor’s degree in Computer Science
- 1–4 years of hands-on experience as an SRE, cloud engineer or in a cloud monitoring role (not IT support or helpdesk)
- Hands-on experience with AWS
- Experience with observability tools such as Grafana, Kibana or OpenSearch
- Solid grasp of metrics, logging and alerting
- Proficiency in SQL (MySQL or similar) and working with databases
- Ability to work a shift-based schedule, including nights on rotation
- Strong problem-solving and communication skills
- Self-motivated and comfortable working independently and with a global team
- US citizenship required
- Nice to have: experience with GCP or Azure
- Nice to have: familiarity with Kubernetes and Docker
- Nice to have: experience with AWS services such as RDS and OpenSearch
- Nice to have: infrastructure as code (e.g., Terraform) or scripting (Python, Bash)
- Nice to have: basic knowledge of cloud security concepts
Benefits:
- Full-time employment
- Opportunity to contribute directly to securing next-generation cloud infrastructure
- Work alongside top-tier professionals
- Career-building opportunity within a fast-growing cybersecurity company
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