Front Desk Medical Receptionist – Family Medicine
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Job Description
Remote Front Desk Medical Receptionist supporting a U.S. Family Medicine practice. Managing AthenaHealth scheduling, benefits verification, patient intake, and Medicare patient communications.
Responsibilities:
- Handle inbound and outbound calls via Intermedia Unite / UNITE VoIP
- Provide patient assistance and manage clinic communications, especially for elderly Medicare beneficiaries
- Coordinate patient appointments, follow-ups, and calendar management in AthenaHealth EMR
- Conduct Verification of Benefits before visits for standard Medicare, Medicare Advantage, and commercial plans
- Apply familiarity with Family Medicine CPT/ICD-10 codes and visit types for appointment routing and patient intake
- Provide uninterrupted coverage during all practice operating hours
Requirements:
- Minimum 2+ years of hands-on experience using AthenaHealth in a U.S. clinical setting
- At least 2–3 years of experience as a remote Medical Virtual Assistant supporting a U.S. outpatient clinic
- Practical familiarity with Family Medicine procedures, CPT codes, and verification of benefits procedures
- Ability to commit fully to working all hours that the clinic is open
- Full-time contractor position, 40 hours per week
- Monday through Friday, 8:30 am to 5 pm EST
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