Fulfillment and Documentation Specialist – Contract
Posted 5ds ago
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Job Description
Remote specialist managing e-commerce fulfillment, LMS licensing, partner onboarding, and custom platform experiences. Creating SOPs and reporting fulfillment, licensing, and partnership activity.
Responsibilities:
- Configure new products for sale on the e-commerce platform
- Create and manage coupon and discount codes for promotions, partnerships, and special offers
- Fulfill bulk orders placed through the e-commerce platform, ensuring accuracy and timely processing
- Troubleshoot order and fulfillment issues, escalating as needed
- Create and manage licenses for bulk purchases and partner accounts
- Set up and maintain user groups within the LMS to support access and reporting needs
- Ensure license allocations are accurate and align with order and contract details
- Onboard new partners across both platforms, including account setup, license provisioning, and initial configuration
- Serve as a point of contact for partner questions related to access, licensing, and fulfillment
- Build and maintain onboarding documentation and checklists
- Configure custom experiences within the e-commerce and LMS platforms for specific partners, cohorts, or bulk purchasers
- Collaborate with the Senior Director and broader UX team to ensure custom setups align with the overall user experience
- Create and maintain SOPs for new partners and IMA staff covering fulfillment, licensing, coupon/discount setup, onboarding, and custom experience configuration
- Keep documentation current as processes and platforms evolve
- Document known issues, workarounds, and platform quirks to support continuity and training
- Collaborate with the data team and product leadership to report on delivered partnership outcomes
- Provide accurate, timely data on fulfillment, licensing, and onboarding activity to support partnership reporting
Requirements:
- Experience with data management, customer data, or similar systems-based, detail-heavy work
- No specific e-commerce or LMS platform experience required; training will be provided
- Strong attention to detail and comfort with repetitive, process-driven tasks where accuracy matters
- Ability to follow and improve documented processes
- Clear written communication skills
- Experience writing SOPs or process documentation for both internal staff and external partners
- Comfortable collaborating cross-functionally with data and product teams on reporting
- Comfortable working independently in a part-time capacity, with regular check-ins with the Senior Director
- Experience supporting B2B or bulk/partner accounts is a plus
- Experience during a platform rollout or migration is a plus, but not required
Benefits:
- Part-time, 3-month contract position
- Remote work
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