Global Account Manager
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Job Description
Global Account Manager serving as the liaison for clients and agency partners in business travel. Responsible for strategic planning, client relationships, and operational excellence.
Responsibilities:
- Create and maintain a measurable business plan for corporate clients, to include a strategic travel management program.
- Identify cost and efficiency improvements in all aspects of client relationships through the analysis of management information and regular dialogue with client and shareholders.
- Introduce quality performance metrics where appropriate.
- Monitor and review service level agreements with the client.
- Manage the contractual terms and conditions of the client relationship and financial agreements in place including payments.
- Monitor the profitability of each account.
- Liaise with all internal international CTM and agency partner departments and staff involved with the client to deliver consistent products and services.
- Work closely with Operations to ensure optimum service delivery.
- Plan and attend client implementation and review meetings.
- Identify opportunities for commercial incentives and co-ordinate meetings with suppliers on behalf of and with clients.
- Review and recommend improvements to the client travel policy and buying procedures.
- Ensure the accuracy and timely delivery of management information.
- Maintain market and competitor awareness and brief clients on strategic developments in the industry.
- This position may have direct and/or indirect reports which includes responsibility for overall performance management, including hiring, training, coaching, feedback, development, etc.
Requirements:
- High school diploma or equivalent required.
- College degree preferred.
- Minimum of five (5) year of experience in the multinational business travel sector
- A proven track record of Multinational Account Management success in the business travel industry
- Process engineering
- Excellent Word, Excel & PowerPoint skills
- Knowledge of Self Booking Tools, MI Reporting and Quality control systems
- Fluency in another language(s) in addition to English a plus
Benefits:
- Company Paid Basic Life & AD&D Insurance
- Company Paid Short-Term Disability
- Voluntary Long-Term Disability Insurance
- Robust Wellness Program with incentives available to save money on your medical insurance premiums.
- Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
- Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
- Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
- Flexible Spending Accounts
- Dependent Care Savings Account.
- Dental Insurance Plan
- Vision Insurance Plan
- 9 Company Paid Holidays including the day after Thanksgiving.
- Generous paid time off programs for vacation and sick days
- Employee Assistance Plan with access to Talk Space Therapy
- Family Medical Leave
- Paid Parental Leave (4 weeks)
- Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
- Bereavement Leave
- 401(k) Retirement Plan with a generous match per pay period
- Student Loan Payment Match
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