Global Program Manager, Health and Security Consulting
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Job Description
Program Director leading delivery of health and consulting solutions at International SOS. Oversees complex programs supporting health, security, and organizational resilience risks.
Responsibilities:
- Provide strategic leadership and oversight for large-scale, multi-region client programs across health and security consulting domains
- Ensure delivery excellence, consistency, and alignment with client objectives and contractual commitments
- Establish and maintain robust governance frameworks, including performance metrics, reporting, and escalation pathways
- Lead program mobilization, implementation, and ongoing optimization
- Oversee managed services engagements, ensuring delivery against agreed service levels, KPIs, and client expectations
- Drive standardization and scalability of service delivery models across regions
- Lead continuous improvement initiatives to enhance service quality, efficiency, and client value
- Integrate digital tools and innovative delivery approaches where appropriate
- Act as a trusted partner to senior client stakeholders, including HR, Risk, Health, Security, and Executive Leadership teams
- Lead governance forums, including executive reviews and strategic planning sessions
- Proactively identify client needs and position solutions that enhance resilience and duty of care outcomes
- Support retention and growth of strategic accounts
- Maintain accountability for program financial performance, including revenue, margin, and cost management
- Support commercial activities including proposal development, pricing, and contract structuring
- Ensure accurate forecasting and financial reporting
- Work closely with medical, security, consulting, and operational teams across business lines and regions
- Coordinate internal stakeholders to ensure seamless delivery of integrated solutions
- Lead and develop high-performing, multi-disciplinary teams
- Identify and manage operational and delivery risks across programs
- Ensure adherence to regulatory, clinical, and organizational standards
- Oversee incident management and ensure appropriate escalation and resolution
- Contribute to the ongoing development of health and consulting solutions
- Capture insights and best practices to inform continuous improvement and global standards
- Support the evolution of managed services offerings in line with client needs and market trends
Requirements:
- Significant experience (12+ years) in program management, consulting, or managed services within a global environment
- Proven track record delivering complex, multi-country programs for multinational clients
- Experience in health, security, risk, or consulting-related services
- Strong understanding of managed services models, service delivery frameworks, and performance management
- Demonstrated commercial acumen, including financial oversight and contract management
- Excellent stakeholder management and communication skills, with experience engaging senior leaders
- Ability to operate effectively in a matrixed, multicultural organization
- Familiarity with duty of care, workforce resilience, and risk management frameworks
- Advanced degree (MBA or equivalent) desirable
- Fluent in English language, both written and verbal
Benefits:
- Dynamic and respectful workplace
- Opportunities for expertise and innovation
- Collaboration with global teams
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