Implementation Engineer
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Job Description
Technical Implementation Engineer at PebblePad leading product integrations and customer implementations for institutions in the higher education sector.
Responsibilities:
- Lead end-to-end technical implementation of PebblePad products for new customers: tenant provisioning, feature provisioning, environment setup, integration configuration and go-live validation.
- Configure and deliver LMS integrations across Canvas, Moodle, Blackboard, Brightspace and other platforms.
- Implement identity and access integrations: SSO (SAML, OIDC), SSO-based account provisioning, Entra ID, ADFS, Shibboleth, LDAP and other authentication mechanisms.
- Manage API-based integrations including Microsoft Graph (M365), GraphQL, REST APIs and proprietary platform APIs for third-party systems.
- Plan and execute authentication migrations (e.g. ADFS to Entra ID, LDAP deprecation) with minimal disruption to customer operations.
- Troubleshoot integration and configuration issues across the stack using logs, API tooling and network diagnostics.
- Own technical delivery of customer discontinuations: environment disabling, sync server decommissioning, data deletion processes and offboarding in line with contractual timelines.
Requirements:
- 3+ years in a technical implementation, integration engineering or solutions engineering role within a B2B SaaS environment.
- Hands-on experience configuring LMS integrations (LTI 1.1/1.3) across one or more of Canvas, Moodle, Blackboard or Brightspace.
- Strong working knowledge of SSO protocols and identity federation: SAML, OIDC, ADFS, Entra ID, Shibboleth, LDAP.
- Experience working with RESTful APIs, Microsoft Graph (M365) and integration middleware.
- Ability to troubleshoot across the stack: network, authentication, API and application layers.
- Experience writing technical documentation, SOPs or runbooks.
- Comfortable managing multiple concurrent projects across different time zones.
- Self-directed and structured: able to prioritise, manage your own workload and work effectively in a remote-first team.
Benefits:
- Flexible working hours
- Professional development opportunities
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