Implementation Manager – Revenue Cycle, Dermatology, Plastic Surgery
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Job Description
Implementation Manager leading onboarding and integration of new practices for revenue cycle in dermatology and plastic surgery. Ensuring operational readiness and success from the start.
Responsibilities:
- Lead end-to-end implementation of new practices, including system setup, workflow design, and go-live support
- Serve as the RCM subject matter expert, ensuring all billing processes are accurate and optimized
- Oversee all areas of the revenue cycle: charge capture, coding (CPT/ICD-10), claims submission, denials management, A/R follow-up, and patient billing
- Partner with internal teams (Billing, Coding, BI, Training, and Operations) to ensure successful onboarding
- Identify and mitigate risks related to payer setup, credentialing, authorizations, and billing workflows
- Ensure proper configuration and use of billing systems (e.g., ProCollect, EMRs, clearinghouses)
- Develop and document standardized implementation processes and best practices
- Provide post-go-live support and performance monitoring to ensure stability and success
- Act as the primary point of contact for clients during onboarding
Requirements:
- 5+ years of experience in medical billing and revenue cycle management
- Strong knowledge of dermatology and/or plastic surgery billing (highly preferred)
- Proven experience managing implementations, onboarding, or process transitions
- Deep understanding of payer rules and reimbursement methodologies
- Denials and appeals processes
- Insurance verification and authorization workflows
- Strong project management and organizational skills
- Ability to work cross-functionally and manage multiple implementations simultaneously
- Excellent communication and problem-solving skills
Benefits:
- Continuing education support
- Charitable donation matching
- Remote work culture
- Team events like happy hours and book club
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