Implementation Specialist II
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Job Description
Implementation & Training Specialist ensuring dealership teams successfully adopt Service Suite solutions. Delivering high-impact training and advising on best practices for effective integration.
Responsibilities:
- Deliver on-site and virtual, instructor-led training throughout the implementation lifecycle
- Facilitate role-specific training for dealership service department stakeholders
- Ensure training content is relevant, engaging, and aligned with dealership workflows and business goals
- Document all training activities in Salesforce.com
- Secure buy-in from dealership leadership on new processes and technology
- Support the transition of customers to post‑implementation Service Suite support teams
- Advise customers on best practices and revenue‑driving functionality to promote adoption and long‑term value
- Share customer feedback and improvement opportunities with internal teams
- Contribute to training and curriculum development, including presentations, quick‑reference guides, and instructional videos
- Partner with Performance Managers and Sales teams to identify and propose additional Service Suite solutions based on customer needs
Requirements:
- Clear and professional written and verbal communication skills
- Ability to train effectively in both one‑on‑one and group settings
- Comfort working independently with minimal supervision in a remote environment
- Strong relationship‑building and customer engagement skills
- Ability to prioritize, multitask, and follow up proactively
- Adaptability in fast‑changing environments
- Sound judgment, professionalism, and discretion
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Experience working in an automotive service department
- Software implementation or customer onboarding experience
- Knowledge of Dealer Management Systems (DMS)
- Familiarity with Service Suite products from internal or end‑user perspectives
- Experience using Salesforce
Benefits:
- Professional development opportunities
- Ability to work remotely
- EQUAL OPPORTUNITY EMPLOYER
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