Inbound Sales Consultant, Call Center Sales
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Job Description
Remote Inbound Sales Consultant with a passion for travel assisting high-net-worth clients in booking cruises. Focused on delivering exceptional customer service while working from home.
Responsibilities:
- Demonstrate passion for curating extraordinary travel experiences for high-net-worth guests
- Handle inbound sales calls from consumers, identify their needs, and make travel recommendations
- Make follow-up outbound calls, overcome objections, and close the sale
- Provide personalized recommendations based on guests’ preferences and interests
- Build lasting relationships to drive consumer loyalty
- Explain cruise itineraries, onboard amenities, and pricing details
- Maintain accurate records of interactions and follow up with leads
- Enjoy working from home in a fully virtual environment
- Continuously exercise high ethical standards
- Remain coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit
Requirements:
- Experience as a telephone sales person or similar sales role
- 5+ years experience as an Account Executive or in a similar sales role
- Demonstrated success in meeting and exceeding monetary sales KPI metrics
- Strong experience in making sales over the phone
- Exceptional communication, negotiation, and interpersonal skills
- Ability to build and maintain relationships with high-end clients
- Flexibility in your schedule, to include evenings, weekends, and holidays
- Discipline to work in a structured environment with schedule adherence standards
- Previous sales experience with ability to close on the first call
- Proficiency with basic computer applications and equipment (MS Word, Teams, Outlook)
Benefits:
- Highly competitive compensation plan breakdown
- Average earning potential of $90,000 annually (hourly base + commission)
- Historic annual average commission of $53,000 (based on overall department performance and the terms of the applicable commission plan)
- Employees are eligible for annual discretionary bonus
- 401(k) plan with company match
- Employee Share Purchase Plan (ESPP)
- Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking)
- Paid training (hourly pay + guaranteed commission)
- Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year
- Opportunity to take a free and/or discounted cruise
- Highly subsidized gym membership
- Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name
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