Insurance Documentation Specialist
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Job Description
Claims Assistant supporting homeowners with insurance claims in a remote setting. Organizing claim files and managing communications for smooth processes.
Responsibilities:
- Ensure compliance with confidentiality standards.
- Handle tasks that cannot be automated with AI.
- Manage CRM records and maintain accurate data.
- Follow up with insurance companies to move claims forward.
- Request and organize documentation for claims.
- Communicate with clients, insurance carriers, and mortgage companies.
- Support team projects and assist with administrative needs.
- Coordinate internally with licensed Public Adjusters and field staff.
Requirements:
- Excellent English communication skills (written and verbal).
- Detail-oriented and organized.
- Reliable and consistent.
- Ability to follow established processes and templates.
- Strong confidentiality and discretion.
- Customer service mindset.
- Tech-savvy with CRM and VOIP systems.
- Ability to work independently and manage priorities.
Benefits:
- Competitive salary.
- Paid Time Off and holiday pay (where applicable).
- Annual Bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.
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