Intake Specialist
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Job Description
Temporary Intake Specialist assessing volunteers, youth, and families for Big Brothers Big Sisters Twin Cities mentoring programs. Managing interviews, eligibility recommendations, safety screening, and participant records remotely in Minnesota.
Responsibilities:
- Interview and assess volunteers, youth, and families for program eligibility
- Confirm appointments with participants scheduled for interviews
- Provide participants with an in-depth program overview, expectations, and enrollment next steps
- Complete database entries according to agency standards
- Write detailed volunteer and youth/family assessments based on interviews and objective observations
- Apply child safety and risk management practices, including acting as a mandated reporter
- Make training and support recommendations for successful match relationships
- Recommend participant acceptance into the program
- Contribute to the agency’s mission and success
- Use strengths-based perspectives, particularly with historically marginalized groups
- Securely and privately maintain data from youth, families, mentors, and other constituents
- Stay informed about community needs, resources, and networks
- Collaborate with others to achieve annual business plan goals
- Foster an inclusive and equitable organizational environment
Requirements:
- High school diploma or equivalent required
- At least three years of experience in related positions
- Experience with databases
- Ability to keyboard and operate a computer
- Proficiency in Microsoft Office applications
- Experience in digital survey tools such as SurveyMonkey or Google Forms preferred
- Excellent customer service skills
- Ability to work independently
- Self-motivated with excellent time management and accountability skills
- Ability to enter records and maintain information in computer databases
- Effective written, telephone, and in-person communication skills
- Skill in analyzing work processes and workflow
- Excellent attention to detail, organization, and task completion
- Ability to prioritize and manage multiple deadlines
- High degree of integrity and ethical decision-making
- Commitment to maintaining confidentiality
- Must live in Minnesota
- Eligible to work in the United States; company-sponsored visas are not available
- Must undergo fingerprinting through the Bureau of Criminal Apprehension (BCA) within the first week of employment
- Ability to sit in a normal seated position for extended periods and extend hands or arms in any direction
Benefits:
- Flexible schedule
- Eligibility for health benefits, including medical, dental, and vision coverage: not included
- Person-first hiring process
- Reasonable accommodations during application and selection process
- Zoom screen and in-person panel interviews
- Fingerprinting through the Bureau of Criminal Apprehension (BCA) within the first week of employment
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