Integration and Automation Developer
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Job Description
Integration & Automation Developer designing, building, and maintaining automation solutions for FIT Solutions. Collaborating with teams and customers to deliver reliable integrations and workflows.
Responsibilities:
- Design, build, and maintain solutions that connect our customers’ systems and automate their business processes.
- Turn customer requests and internal ideas into reliable, well-documented workflows that our operations teams can support.
- Collaborate with account managers, project managers, and customers to gather and clarify automation requirements.
- Translate business requirements into technical designs, mapping data flows, API calls, and process logic.
- Develop proof-of-concepts (POCs) and demos to showcase automation ideas to customers.
- Deliver production-ready automations, including documentation and knowledge transfer to support teams.
- Hands-on experience designing, developing, and maintaining ServiceNow applications.
- Proficiency with ServiceNow modules such as ITSM, ITOM, CMDB, Incident, Problem, Change, Knowledge, and Service Catalog.
- Strong integration skills using REST/SOAP APIs, MID Server, web services, and data imports to connect ServiceNow with external systems.
Requirements:
- 3+ years of experience in software development, systems integration, or automation engineering.
- Hands-on experience with one or more integration/automation platforms, such as: n8n, MuleSoft, Zapier, Make/Integromat, Boomi, etc.
- Practical experience integrating with Salesforce (SFDC) via APIs, middleware, or native tools.
- Strong understanding of RESTful APIs, webhooks, and JSON/XML.
- Experience working with relational databases and writing basic SQL queries.
- Familiarity with source control (Git), branching strategies, and basic CI/CD concepts.
- Ability to gather and interpret business requirements and translate them into technical solutions.
- Strong troubleshooting skills and the ability to debug complex data and workflow issues.
- Knowledge of IT best practices and ability to use best judgement to service clients’ needs.
- Strong analytical and problem-solving skills to diagnose and resolve issues efficiently and optimize automation and integration processes.
- Excellent communication and interpersonal skills to effectively collaborate with team members and stakeholders.
- Experience working in a Managed Service Provider (MSP) or IT services environment.
- Experience integrating common MSP tools, such as: PSA (ConnectWise, Autotask, etc.) RMM platforms, ITSM/ticketing systems, monitoring tools.
- Salesforce certifications (e.g., Platform Developer I/II, Administrator, Integration Architecture Designer) are a plus.
- Experience with message queues and event-driven architectures (e.g., RabbitMQ, Kafka, Azure Service Bus).
- Familiarity with security best practices (e.g., least privilege, secrets management, encryption in transit/at rest).
- Experience documenting APIs, workflows, and integration architectures using diagrams and written standards.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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