Corporate IT Automation Engineer
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Job Description
Corporate IT Automation Engineer at Tempo Software automating IT workflows and mentoring system administrators to adopt self-service automation.
Responsibilities:
- Build a majority-automated IT function
- Identify high-volume, repetitive IT processes — ticket triage and routing, access requests and provisioning, onboarding/offboarding (joiner-mover-leaver), software license assignment, password and MFA resets, and device lifecycle tasks — and automate them end to end.
- Design and ship workflow automation across the IT service management platform (Jira Service Management) including request types, approval flows, SLAs, queues, and automation rules.
- Build integrations between systems (ITSM, IdP, HRIS, endpoint management, and SaaS apps) using APIs, webhooks, and iPaaS / orchestration tooling (e.g., n8n, Workato, Zapier, or Tines).
- Stand up and maintain self-service capabilities so employees can resolve common requests without a human in the loop.
- Define and track automation KPIs — percentage of tickets auto-resolved, mean time to resolution, manual-touch reduction, and deflection rate — and report progress to IT leadership.
- Design and operate AI agents
- Build, evaluate, and maintain AI agents for IT use cases such as intent classification, ticket sizing, auto-response drafting, triage and assignment, knowledge-base curation, and stale-ticket management.
- Implement appropriate guardrails and human-in-the-loop approval gates for any agent action that is employee-facing, security-sensitive, or published to a knowledge base.
- Apply prompt engineering, retrieval-augmented generation, and agent-orchestration patterns; integrate agents with enterprise platforms via APIs and MCP-style connectors.
- Establish evaluation, monitoring, and audit practices so agent behavior remains accurate, safe, and explainable over time.
- Mentor and uplevel the team
- Coach existing systems administrators in scripting, version control, API usage, and automation design so that automation becomes a team-wide capability.
- Establish engineering practices for the IT team: source control, code review, testing, documentation, and safe change management for automations.
- Run knowledge-sharing sessions and pair on builds; create reusable templates, libraries, and playbooks that lower the barrier to automating new processes.
- Champion an automation-first mindset, helping the team evaluate whether a recurring task should be automated before it is staffed.
- Reliability and governance
- Own the lifecycle of automations and agents — monitoring, alerting, error handling, and graceful failure — so automated processes are dependable in production.
- Partner with Security and IT Compliance to ensure automated access provisioning and agent actions meet least-privilege, audit, and separation-of-duties requirements.
- Maintain clear documentation and runbooks so automations are transparent and supportable by the broader team.
Requirements:
- 5+ years in IT engineering, systems administration, DevOps, or IT automation, with a track record of eliminating manual work through automation.
- Strong scripting and programming skills (Python and/or Bash) and fluency working with REST APIs, webhooks, and JSON.
- Hands-on experience with an ITSM platform - Jira Service Management a hard requirement - including workflow and automation configuration.
- Experience administering or integrating core SaaS IT systems: Google Workspace a hard requirement and Cloud Identity for identity and access - Okta a hard requirement - , and endpoint/MDM tooling.
- Demonstrated experience building with AI — LLM APIs, prompt engineering, and ideally agentic or RAG-based applications.
- Hands-on experience with Google Cloud Vertex AI hard requirement for building, deploying, and operating AI/agent workloads.
- Experience with workflow orchestration / iPaaS tooling (n8n, Zapier, Tines, or equivalent).
- Ability to mentor peers and communicate technical concepts to non-technical stakeholders.
Benefits:
- Remote First work environment
- Unlimited vacation in most of our locations!!
- Great benefits including health, dental, vision and savings plan.
- Perks such as training reimbursement, WFH reimbursement, and more.
- Diverse and dynamic teams with challenging and exciting work.
- An opportunity to have a real impact on our business.
- A great range of social activities (both in person and virtual).
- Optional in person meet-ups and the ability to travel to our international offices
- Employee referral program
- And so much more!
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