Intelligence Analyst
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Job Description
Intelligence Analyst supporting cyber threat customers and ensuring value realization from purchased Intelligence products at CrowdStrike.
Responsibilities:
- Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships
- Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customers
- Guide customers through Falcon Intelligence Recon findings and providing subject matter expertise
- Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer's feedback, feature requests, and overall satisfaction is conveyed and accounted for
- Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team.
Requirements:
- Ideal candidates possess strong technical expertise in dark web intelligence and threat intelligence
- Exceptional customer engagement skills across technical and executive levels
- Demonstrate a proven ability to independently manage multiple concurrent workstreams
- Genuine passion for delivering outstanding customer experiences
- Understanding and addressing customer needs at all organizational levels, from C-suite executives to security analysts
- Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections
- Excellent written, verbal communication skills in English
- Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
- Knowledge of the dark and deep web ecosystems, including actors, forums, and leak sites
- Adaptable and willing to learn new technologies
- Customer service attitude and willingness to help and problem-solve with customers
- Ability to operate independently and with little direction
- Ability to present and explain technology to people with less technical knowledge
- Must be able to thrive in a fast paced, high stress start up environment
- Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
- Ability to use AI tools and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence.
Benefits:
- SkillBridge/CSP is fully compliant with FLSA, DBA, SCA, CSHSSA and all other pertinent Federal and State labor laws.
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