Senior Media Intelligence Analyst
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Job Description
Senior Media Intelligence Analyst delivering curated media reports, newsletters, and executive digests for Muck Rack’s AI-powered PR SaaS platform. Reviewing AI outputs and improving client service quality.
Responsibilities:
- Own the day-to-day delivery and quality of AI-supported Media Intelligence services, including curated coverage reports, newsletters, executive digests, and other client deliverables
- Review, validate, and refine AI-generated outputs for accuracy, relevance, editorial quality, and alignment with client requirements
- Summarize media coverage, tag and categorize content, select relevant articles, and group related stories
- Manage assigned services against briefs, quality standards, and deadlines
- Identify and escalate delivery risks
- Partner with Customer Service to implement client requests and changes
- Collaborate with Service Automation and Information Technology to troubleshoot issues, identify root causes, and improve services and workflows
- Work with Sales and MI Solutions on sample and trial services
- Document issues, escalate unresolved requests, and follow through to resolution
- Maintain accurate service documentation, client briefs, and operational guides
- Contribute to individual and team performance goals and consistent service quality
Requirements:
- 4+ years of relevant experience in media monitoring, media intelligence, media analysis, editorial operations, or a related field
- Hands-on experience reviewing and validating media content, including summarization, content selection, categorization, tagging, or digest creation
- Strong editorial judgment and writing skills
- Ability to turn complex media coverage into concise, accurate, and useful summaries
- Experience independently managing recurring client deliverables or services, including requirements, deadlines, quality standards, and competing priorities
- Strong problem-solving skills and a proactive approach to identifying quality issues, resolving operational challenges, and improving processes
- Excellent written and spoken English
- Strong organizational and time-management skills
- Ability to manage multiple priorities and deadlines effectively
- Comfort working with automated and AI-supported workflows while applying strong human judgment and quality standards
- Up to 10% travel for team collaboration, customer engagements, and company events
- Attendance at the annual company offsite is expected
Benefits:
- Fully distributed team with a permanent remote setup
- Home office stipend
- Phone and internet reimbursement
- Coworking membership
- Virtual and in-person team bonding, including lunches, events, and competitions
- Annual reviews to ensure equity and market alignment
- Standardized bonus or commission structure
- 401(k) with employer contributions
- Equity opportunities
- Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
- 100% premium coverage for individuals on high-deductible plans
- 24/7 Virtual Care and Employee Assistance Program
- Employer-funded HSA contributions and other pre-tax benefits
- Quarterly wellness stipend
- Free Headspace subscription
- 4+ weeks of PTO, plus paid sick and mental health days
- 13 paid holidays with the option to swap for personal days
- Up to 16 weeks of fully paid parental leave
- Transparent pathways for internal mobility and promotion
- Bi-annual performance reviews, team workshops, and leadership training
- Unlimited access to Coursera and O’Reilly
- 2 additional PTO days annually for learning and development
- Commitment to equity and valuing diverse perspectives
- Agile, founder-led company focused on collaboration and innovation
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