International Director of Member Services – Europe
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Job Description
International Director coordinating member services, delegation teams, employer branding, and global meetings for Relais & Châteaux’s luxury hospitality network. Europe-based with approximately 50% international travel.
Responsibilities:
- Coordinate the work of an international team composed of 12 Delegation Directors located throughout the world
- Coordinate the Member Services team of 26 people
- Help delegation teams assist members across the Association’s 20 geographic delegations
- Help deploy services and programs initiated by Headquarters
- Prepare and implement local action plans decided within each delegation
- Work closely with local delegates who bring together, engage and represent delegation members
- Coordinate the Employer Brand team of 2 people
- Ensure the best use of the Association’s HR tools, including its recruitment website and ATS
- Promote the network to relevant schools and institutions capable of providing talent to members
- Plan and organize the Association’s main member meetings throughout the year
- Organize national or regional delegation meetings and business-specific meetings for chefs, sales teams and human resources teams
- Ensure the proper execution of member meetings
- Travel around the world approximately 50% of the year
Requirements:
- Proven and solid managerial skills leading a team spread across many countries internationally
- Experience managing experienced and autonomous profiles
- Experience supporting more junior profiles with strong potential
- Strong interpersonal skills and ability to develop relationships with Association members across all countries
- In-depth knowledge of the hospitality and restaurant industry
- Genuine interest in the hospitality and restaurant sector
- Understanding of the luxury sector of the hospitality and restaurant industry
- International profile; experience in several different countries is valued
- Bilingual in English and French
- One additional language, such as Spanish, German or Italian, would be appreciated
- Strong desire to travel
Benefits:
- Employees can work remotely
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