IT Customer Support Representative – m/f/d
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Job Description
IT Customer Support representative analyzing client issues and providing solutions through remote software installations and training. Ensuring high client satisfaction through structured support and collaboration.
Responsibilities:
- You analyze our clients' issues and provide suitable solution options based on your assessment.
- You serve as the first point of contact for our clients regarding support inquiries.
- You document support cases and the corresponding resolution steps in a structured and transparent manner in our ticketing system and actively contribute to the expansion of our knowledge base.
- You set up our software solutions remotely for clients via remote support and provide training on their use.
- In addition, you maintain long-term, trusting relationships with our clients and ensure a high level of client satisfaction.
Requirements:
- You have experience with day-to-day use of IT applications and are enthusiastic about technical solutions.
- You have solid knowledge of Windows and are confident using common MS Office applications.
- Strong customer and service orientation is one of your strengths.
- You demonstrate strong communication skills and can explain complex issues clearly and understandably.
Benefits:
- Your flexibility: Organize your working day flexibly — in a way that suits you and your team.
- Your development: We support your personal development — we recognize your expertise and potential and provide targeted opportunities for growth.
- Your health: Strengthen body and mind with Hansefit. You will have access to a large network of gyms, swimming pools and course offerings across Germany so you can always find the right balance.
- Your workplace safety: We rely on professional occupational safety and modern occupational medicine. Together with our health partner, we create a safe, healthy working environment that protects and strengthens you in everyday life.
- Your mobility: Choose your preferred bike with BusinessBike — whether a classic bicycle, a sporty mountain bike or an e‑bike. This lets you design your commute or leisure time actively, cost-effectively and in an environmentally friendly way.
- Your perks: Benefit from real savings across many areas of life with our Corporate Benefits — through exclusive discounts, special offers and attractive deals.
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