IT Systems Specialist
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Job Description
IT Systems Specialist supporting Intent Clinical’s behavioral healthcare services through infrastructure, Microsoft 365, Salesforce, and compliance systems. Providing remote helpdesk support, automation, security controls, and technology roadmap execution.
Responsibilities:
- Build and manage Intent Clinical's technology infrastructure, IT Helpdesk, and protocols for a growing nationally distributed remote-first team
- Establish and monitor platforms, systems, and tools supporting business operations and care delivery
- Resolve technology issues and provide product management capabilities for the technology roadmap
- Identify recurring issues and implement fixes, automation, or self-service tools
- Support CRM (Salesforce) operations and other record systems through dashboards, workflows, and problem solving
- Evaluate, pilot, and advise on emerging technologies including AI; build best practices as adoption scales
- Support adoption of SOC 2, HITRUST, and HIPAA frameworks through data protection policies, access controls, encryption standards, risk analysis, and audit trails
- Conduct regular staff training to maintain a culture of compliance
- Enhance helpdesk processes and triage, troubleshoot, and resolve tickets across multiple time zones
- Support Microsoft 365, including Azure AD/Entra ID, Exchange Online, SharePoint, productivity applications, and Teams
- Maintain and enhance IT onboarding/offboarding protocols and device management standards
- Research and coordinate with external vendors or contractors for specialized technology support or security issues
- Partner with finance on the IT budget
- Report to the Director of Operations
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience
- Minimum of 3 years of IT experience, with responsibility for support, infrastructure, security, and compliance
- 2+ years of experience with a CRM; Salesforce preferred
- Experience implementing and maintaining compliant systems such as SOC 2, HITRUST, and HIPAA in a healthcare or behavioral health environment
- Demonstrated interest and experience with AI tools in a professional setting, with judgment to know when to trust, verify, or build review steps around their output
- Strong experience with cloud-based systems, endpoint management, and SaaS platform administration
- Exceptional judgment around data privacy, security protocols, and handling sensitive client information
- Proactive, solutions-oriented mindset
- Strong communication skills with ability to translate technical concepts clearly for non-technical staff
- Highly self-directed; comfortable working with non-technical departments or vendors
- Nice to have, not required: experience supporting clinical or care delivery operations
- Nice to have, not required: experience with Salesforce
- Nice to have, not required: relevant certifications such as CompTIA Security+, Microsoft 365 Certified, or ITIL Foundation
- Nice to have, not required: experience with outsourced IT/MSP relationships
- Nice to have, not required: familiarity with AI governance or AIOps/MLOps concepts
Benefits:
- Flexible work environment, with primarily remote work
- Collaborative and supportive culture focused on personal and professional growth
- Health insurance
- Dental insurance
- FSA plan
- Matching 401K plan
- Wellness incentives of up to $500 annually
- Monthly phone stipend
- Year-end performance bonus eligibility
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