IT Portfolio and Demand Management Specialist
Posted 23ds ago
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Job Description
IT portfolio specialist managing technology demand, business cases, prioritization, and resource capacity. Supporting St. Charles Health System’s healthcare technology delivery and governance.
Responsibilities:
- Facilitate IT demand management by capturing, evaluating, and prioritizing technology-related requests
- Establish and enforce intake standards for service requests, enhancements, optimization efforts, and projects
- Develop and communicate portfolio dashboards, executive summaries, scorecards, and pipeline reports
- Partner with business and IT stakeholders to organize and mature business cases
- Coordinate approvals, level-of-effort estimates, discovery findings, architectural reviews, and stakeholder alignment
- Facilitate assessment of regulatory, security, technical, and operational risks
- Monitor and administer the demand intake lifecycle through submission, triage, discovery, estimation, approval, deferral, rejection, or conversion
- Coordinate non-project work through appropriate operational pathways
- Review proposed initiatives for legal, regulatory, privacy, and organizational compliance
- Govern the demand pipeline and portfolio backlog through scoring, ranking, prioritization, and sequencing
- Define and refine prioritization criteria, scoring methods, and review practices
- Facilitate recurring demand and portfolio review forums and prepare decision materials
- Maintain accurate portfolio data in demand and portfolio management tools
- Leverage ServiceNow Strategic Portfolio Management capabilities for intake, tracking, prioritization, reporting, and workflow automation
- Partner with the PMO to track portfolio health and strategic value delivery
- Monitor IT resource capacity and recommend timing, sequencing, and tradeoffs
- Design and maintain tools, templates, and intake frameworks for resource planning and effort estimation
- Partner with project and operational leaders to monitor execution and adjust allocations or priorities
- Provide and oversee timely, efficient, and accurate customer service
- Support organizational vision, mission, values, safety, confidentiality, compliance, and corporate integrity
- Collaborate on process improvements using Lean principles, concepts, and tools
- Perform additional duties of similar complexity as assigned
Requirements:
- Bachelor’s degree or combination of education, related industry certification, and experience to perform the full scope of the position
- Minimum of five (5) years of IT or similar professional experience
- Recent experience, preferably within the last three to five years, supporting demand intake, portfolio coordination, project intake, operational prioritization, or resource capacity planning
- Experience in a healthcare, clinical, hospital, ambulatory, affiliate, or similarly regulated environment
- Reads, writes, and speaks English
- Intermediate to advanced proficiency in Microsoft Outlook, Word, Excel, and Visio
- Intermediate to advanced proficiency in database management and document preparation
- Demonstrated ability and experience using computer applications for project management
- Experience using electronic medical record keeping systems
- Ability to wear appropriate Personal Protective Equipment (PPE)
- Ability to travel to all St. Charles Health System and affiliate sites as required
- Approved residence in Oregon, Arizona, Arkansas, Florida, Idaho, Missouri, Montana, Nevada, New Mexico, North Carolina, Oklahoma, Tennessee, Utah, or Wisconsin
- ServiceNow experience is highly preferred, particularly ServiceNow Strategic Portfolio Management, Demand Management, Project Portfolio Management, Resource Management, reporting, workflow automation, resource visibility, intake scoring, prioritization, and portfolio decision support
- ServiceNow CIS-SPM or completion of ServiceNow Strategic Portfolio Management training preferred
- At least one IT or professional certification such as ServiceNow, ITIL, PMP, Agile, Lean, or portfolio management certification preferred
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- 403(b) retirement plan
- Generous Earned Time Off (ETO) program
- Remote work from an approved state
- Ability to travel to business functions, trainings, and meetings as required
- Occasional overnight travel
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