Junior Account Manager, MSP
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Job Description
Junior Account Manager managing healthcare staffing accounts and travel assignments. Coordinating recruiters, facilities, vendors, compliance, and client service operations.
Responsibilities:
- Manage daily account operations to ensure efficient position management and excellent customer service
- Manage travel assignments for Nursing and Allied staff
- Manage staffing services and client relationships
- Liaise between recruiters, internal team members, facilities, and approved vendors
- Follow up on candidate presentations
- Maintain accurate position and facility information
- Assist with order intake and enter orders into internal and external tools
- Audit open positions for accuracy
- Distribute open positions to appropriate vendor partners
- Review candidate applications for quality and compliance
- Maintain Service Level Agreement standards
- Ensure accurate performance metrics data, including fill rates, time to fill, and renewal rates
- Communicate submission outcomes and facility/MSP concerns
- Follow up with facilities on pending submissions, extensions, upgrades, P1s, and performance
- Document and communicate placements, declinations, and assignment-specific information
- Prepare assignment confirmations
- Escalate concerns and provide recommendations
- Collaborate with Compliance Coordinators to ensure credential compliance of healthcare professionals and subcontractors
- Participate in meetings with Account Managers and leadership to plan position-management and customer-service strategies
- Provide superior service to internal and external customers
- Provide team coverage when necessary
- Perform other duties as assigned
Requirements:
- High School Diploma or equivalent required
- Sales acumen and negotiation skills required
- Prefer knowledge of the healthcare staffing industry
- Proven track record of working with multi-disciplinary teams to provide exceptional customer service preferred
- Bachelor’s degree preferred
- Equivalent combination of education and experience sufficient to successfully perform the essential functions of the job
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