Junior Customer Onboarding Analyst – Audit
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Job Description
Responsible for auditing client commercial actions and ensuring policy compliance in a tech environment. Engaging in document validation and operational training for users.
Responsibilities:
- Perform audits of clients' commercial actions, ensuring activities are carried out in accordance with policy
- Review and verify documents uploaded into the system, validating their compliance
- Help identify and track outstanding documentation
- Distribute and monitor status reports of completed validations
- Advise clients on necessary adjustments and regularizations
- Conduct follow-up meetings to align on outstanding items and next steps
- Assist in organizing information and operational controls
- Resolve simple inconsistencies and contribute to continuous process improvement
- Provide training to enable users to use the commercial action verification feature
Requirements:
- Intermediate knowledge of the Microsoft Office suite, with emphasis on Excel
- Experience in customer service
- Excellent verbal and written communication skills
- Organizational skills and effective time management
- Proactivity and ability to work autonomously
- Ability to adapt easily to change and new challenges
- Sense of urgency and ability to prioritize tasks
- Resilience
- Genuine interest in continuous learning and professional development
- Familiarity with, or interest in, using Artificial Intelligence tools in a corporate environment
- Experience with audit processes (a plus)
- Experience working in technology companies (a plus)
Benefits:
- Health insurance
- Dental insurance
- Life insurance (extendable to legal dependents)
- Medication allowance (extendable to children)
- Transportation voucher or parking allowance
- Flexible meal/food allowance
- Wellhub (formerly Gympass) and TotalPass
- Day off in your birthday month
- NeoBaby parental support program
- Childcare assistance
- Extended parental leave: 6 months for mothers and 30 days for fathers
- Referral program, bonuses, and more!
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