Key Account Manager
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Job Description
Key Account Manager handling major customer accounts and driving sales growth in the elevator industry. Collaborating with teams and managing key accounts to enhance customer relationships and profitability.
Responsibilities:
- Retain & Add major customers in Otis fold and handle Key Accounts customers of region
- Drive Share of Wallet Tracking in terms of Key Accounts
- Initiate Customer Relationship Management (CRM) activities for the Key accounts
- Initiate customer events and drive innovative customer contact programmes
- Work closely with Zonal sales teams and drive bookings from major accounts
- Monitor the Zonal account management performance and extend active support attending customer meetings based on requirement
- Partner with all stakeholders in the organization in achieving the goals
- Share new product propositions/applications with regional teams for better market penetration
- Identify techniques and manage product benchmarking in Key Accounts with respect to competition
- Quotation submission to all the enquiries and compete vigorously in the market for winning the order
- Payment collection from the Key Account Accounts customer as per the terms agreed and good asset management in place
- Remain proactive to customers / employee needs and develop, maintain good business relationship with customers
- Make joint site visits with construction head to meet the customer as well as assess the site condition during the sales process
- Tracking of all customer complaints addressed to MD, GM and Area Manager and responding to them within the stipulated time
- Present the customer complaint status to Regional Head
- Ensure that Weekly / Monthly reporting is forwarded to reporting manager
- Conduct SIP meetings at office and ensure that construction and sales resolution of the complaint, obtain feedback from the customers.
- On resolution of the complaint, obtain feedback from the customers.
Requirements:
- BE and MBA with 10-12 years in Elevator industry
- Excellent Communication & Interpersonal skills
- Assertive, Proactive, Result oriented and Self-starter
- Ability / Confidence to handle high profile Key Customers
Benefits:
- Opportunities for training and resources
- Employee Scholar Program for degrees or certification programs
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