Lead Engineer, Site Reliability Engineering
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Job Description
Lead Engineer in Site Reliability Engineering at FICO managing operations of cloud-based applications. Focus on incident resolution and support processes while enhancing customer-centric support.
Responsibilities:
- Support the full stack of Public Cloud, Private Cloud and hosted web-based applications.
- Customer centric focused driving a commitment towards preventing recurring problems and enhance support processes.
- Manage the operations and stability of the environments in accordance with established procedures and best practices.
- Contribute to continuous improvement within those processes and procedures.
- Drive incidents to resolution.
- Implement, monitor, refresh, and perform disaster recovery tasks on all supported applications.
Requirements:
- Strong problem-solving and analytical skills.
- Excellent English communication and interpersonal skills.
- Ability for building rapport and handling customers over high-pressure situations and escalations.
- Proven experience with RedHat Enterprise Linux (RHEL).
- Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, Open AM).
- Outsystems a plus.
- Support Knowledge of cloud platform Amazon Web Services (AWS) such as EC2, EKS, Lambda, S3.
- Support knowledge of containerization technologies such as Docker and/or Kubernetes.
- Experience with observability tools such as Kibana, Splunk, Prometheus.
- Working knowledge of relational database systems – MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC.
- Experienced with LDAP design, implementation and networking.
- Knowledge of Storage Management Solutions (SAN, NAS, etc.).
- Working knowledge of networking systems and protocols, firewalls and TCP/IP networks, standards, and architectures.
- Hands-on knowledge of load balancers and firewalls desired.
- Familiarity with ITIL standards and technologies (ServiceNow)
- Scripting/programming experience in Puppet, PowerShell, PERL, .NET, Python , bash or UNIX Shell a plus.
- Experience in full-stack software development with Java, debugging, log analysis, is also a plus.
Benefits:
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
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