Lead Site Reliability Engineer
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Job Description
Lead Site Reliability Engineer modernizing cloud, Kubernetes, and deployment infrastructure for Intellum’s corporate education technology platform. Driving reliability, observability, incident response, and Systems Engineering mentorship.
Responsibilities:
- Own and drive infrastructure modernization initiatives, including evolution from legacy compute environments to container-orchestrated infrastructure.
- Design and maintain infrastructure as code across multiple cloud providers.
- Improve CI/CD systems and deployment tooling for efficient, observable, and recoverable releases.
- Provide technical leadership through mentorship, architecture guidance, knowledge sharing, and engineering-practice support.
- Establish and evolve SLI and SLO practices, monitoring, alerting, and load-testing capabilities.
- Lead platform incident response, troubleshooting, root cause analysis, and corrective actions.
- Drive visibility into cloud infrastructure costs and incorporate cost considerations into architecture decisions.
- Improve developer experience through infrastructure, development environments, deployment workflows, and production feedback loops.
- Partner with Security and Engineering on access controls, infrastructure hardening, compliance, and secure infrastructure practices.
- Identify operational and infrastructure risks, recommend priorities, and help drive the Systems Engineering technical roadmap.
- Mentor engineers and contribute to developing the Systems Engineering team and technical practices.
- Perform other duties as assigned.
Requirements:
- 8+ years of hands-on experience in infrastructure, DevOps, platform engineering, site reliability engineering, or a related discipline, including experience building and operating production systems.
- Deep hands-on experience designing, operating, and troubleshooting highly available production infrastructure.
- Production experience across more than one major cloud provider, with depth in at least one of AWS or Google Cloud and working fluency in the other.
- Significant experience with container orchestration and Kubernetes in production environments, including cluster operations, workload configuration, reliability, and troubleshooting.
- Experience modernizing production infrastructure, including migrations from VM-based or legacy environments toward containerized or cloud-native architectures.
- Strong infrastructure-as-code experience using Terraform or comparable tooling, with an emphasis on repeatability and automation.
- Experience building, operating, or significantly improving CI/CD systems and deployment infrastructure.
- Strong incident response and troubleshooting capabilities, including experience diagnosing complex distributed-system failures and contributing to effective post-incident review.
- Strong Linux administration skills and scripting or programming ability in Ruby, Python, or a comparable language.
- Experience working in a SaaS environment where reliability, availability, and production stability are critical.
- Ability to collaborate effectively with distributed teams across US and European time zones and participate in an on-call rotation.
- Strong communication skills and the ability to provide technical direction, mentor other engineers, and influence infrastructure decisions across teams.
- Bachelor's degree in a related field or equivalent practical experience; equivalent experience is genuinely accepted for this role.
- Production experience across both AWS and Google Cloud simultaneously is preferred.
- Prior leadership or management, cloud cost management or FinOps, Spinnaker/Jenkins, Ruby on Rails, SOC 2, AI-assisted development tooling, or learning technology experience is preferred.
Benefits:
- Medical - 100% of employee premiums for selected individual plans
- Dental - 100% of employee premiums covered
- Vision - 100% of employee premiums covered
- LinkedIn Learning
- 401(k) plus matching (US Based Only)
- Flexible PTO
- Calm subscription
- Annual Company Retreat
- Personal development budgets
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