Learner Success Advocate – Artificial Intelligence, AI
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Job Description
Learner Success Advocate supporting learners in AI courses at Ziplines Education. Helping build confidence using AI tools and engaging in effective communication.
Responsibilities:
- Serve as the primary point of contact for your assigned learners across Slack, email, and Zoom.
- Foster trust and connection while supporting learners in overcoming both technical challenges and emotional hurdles as they navigate the AI landscape.
- Lead weekly Slack communications, provide motivational updates, and respond promptly to questions.
- Conduct 1:1 check-ins or small group outreach for at-risk learners, providing personalized support and encouragement.
- Engage in weekly live sessions as a moderator and co-host, managing Zoom logistics, chat engagement, breakout rooms, and learner support needs.
- Partner with instructors to create an interactive, high-energy environment that reflects the dynamic nature of the AI space.
- Track learner activity, completion of weekly assignments, and participation in both asynchronous and synchronous components.
- Flag and proactively intervene with at-risk learners, using data from the Learning Management System and communication logs.
- Maintain updated and organized documentation on each learner’s progress and engagement.
Requirements:
- 2+ years in customer-facing, education, or coaching roles.
- Solid knowledge of—AI technologies, particularly prompt engineering and tools like ChatGPT, Claude, or similar platforms.
- Demonstrated ability to learn new tools, troubleshoot common issues, and explain concepts clearly.
- Strong written and verbal communication skills tailored for diverse adult learner audiences.
- Experience with Slack, Zoom, Google Workspace, LMS platforms, and CRM systems.
- Confident working autonomously in a remote-first, fast-paced startup environment.
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