Manager, Accounting Services Operations
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Job Description
Accounting operations manager scaling Dine Technology’s outsourced accounting services for restaurant operators. Leading U.S. and offshore teams, process improvement, automation, profitability, and scalable service delivery.
Responsibilities:
- Lead the daily operations of the Back Office Accounting Services function
- Establish priorities and ensure consistent execution across all client portfolios
- Own operational performance, efficiency, and profitability of the service line
- Manage workload, staffing, capacity, and resource allocation
- Monitor operational, quality, and financial performance metrics and implement improvements
- Develop, document, and continuously improve processes, SOPs, workflows, quality standards, and training materials
- Evaluate systems and workflows and implement scalable operational solutions
- Design and implement operational frameworks for new services, revenue streams, and business initiatives
- Lead automation, standardization, efficiency, and scalability initiatives
- Provide leadership, coaching, and performance management for the offshore accounting team
- Partner with U.S. and offshore leadership on communication, coordination, and accountability
- Support resolution of escalated operational and client service issues
Requirements:
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field required
- 7+ years of progressive experience in accounting, accounting operations, shared services, or outsourced accounting
- 3+ years of leadership experience managing accounting operations, service delivery, or multi-team environments
- Foundational knowledge of accounting principles, financial reporting, and month-end close processes
- Restaurant, hospitality, or multi-unit business experience
- Experience designing and improving operational processes, standard operating procedures, and scalable service models
- Experience leading operational change, process improvement, and automation initiatives
- Experience with multiple accounting ERP systems such as NetSuite, Sage Intacct, Microsoft Dynamics, QuickBooks, SAP, Oracle, Restaurant365, or similar
- Strong leadership and people management skills
- Strong operational and systems thinking
- Strong analytical and problem-solving skills
- Experience using KPIs and operational metrics to drive performance
- Excellent organizational, communication, and project management skills
- Ability to manage competing priorities and collaborate across U.S. and offshore teams
- Work authorization in the United States; sponsorship is unavailable
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- FSA
- Company-paid life insurance
- 401(k) with company match
- Training and development
- Competitive pay
- Flexible PTO policy with no accrual required
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