Manager II, Platform Engineering – Compute
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Job Description
Platform Engineering Manager leading Kubernetes and AWS compute infrastructure for Housecall Pro, whose software helps home-service professionals manage scheduling, dispatching, and payments.
Responsibilities:
- Lead and manage a team of platform engineers, ensuring timely delivery of platform projects and operational outcomes
- Collaborate with engineering teams and stakeholders to understand needs, define requirements, and prioritize work
- Ensure infrastructure development best practices, including code reviews, testing, infrastructure as code, and safe progressive rollouts
- Mentor and coach engineers and foster personal and technical growth
- Monitor progress and remove roadblocks
- Facilitate cross-functional collaboration to align platform efforts with business goals
- Oversee compute platform technical design and architecture, including container orchestration, autoscaling, and deployment tooling
- Promote continuous improvement in operational processes and tools
- Manage team performance and provide regular performance reviews
- Own platform reliability, including service level objectives, monitoring, and alerting
- Lead incident response, run blameless postmortems, and complete follow-up actions
- Maintain a healthy on-call rotation across a distributed team
- Plan capacity for business growth and manage cloud costs with finance on budgeting and forecasting
- Keep the platform current and secure through version upgrades, patching, and security guardrails
- Balance support requests, maintenance, and roadmap work
- Stay current with industry trends and technologies
- Work cross-functionally with engineering, security, and finance to deliver reliable, scalable, cost-efficient infrastructure aligned with business objectives
Requirements:
- 7+ years of experience in infrastructure, platform, or site reliability engineering
- 4+ years in a people leadership or management role
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Strong knowledge of software development methodologies, tools, and processes (i.e., Agile, Scrum, Kanban)
- Hands-on experience running Kubernetes in production at scale (i.e., Amazon EKS)
- Deep experience with AWS, including compute, networking, and identity and access management
- Experience with infrastructure as code and GitOps tools (i.e., Terraform, Terragrunt, ArgoCD)
- Experience with version control systems (i.e., Git) and CI/CD pipelines (i.e., GitLab CI)
- Experience with observability and monitoring platforms (i.e., Datadog)
- Proficiency in scripting and automation languages (i.e., Python, Go, Bash)
- Experience managing on-call rotations and leading incident response
- Proven track record of delivering complex infrastructure projects on time and within scope
- Excellent technical aptitude and project and people management skills
- Ability to work and scale within a fast-growing and agile company and think strategically
- Proven track record of building a culture that encourages autonomy, innovation, teamwork, and productivity
- Excellent written and verbal communication skills
- Ability to stay calm and organized under pressure and lead others through production incidents
- Experience treating an internal platform as a product, with a focus on developer experience
- Familiarity with the runtime behavior of large Ruby on Rails applications
- Updated resume translated to English required for consideration
Benefits:
- Paid holidays
- Flexible, take-it-as-you-need-it scheduled time off
- MacBook set up and ready from day one
- $500 stipend to design your ideal workspace
- Culture built on innovation that values big ideas
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