Manager, SFCC Quality Engineering
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Job Description
Quality Assurance Manager leading a team of Quality Engineers at Robert Half's Salesforce Competency Center. Responsible for driving quality engineering and test automation across Salesforce platforms.
Responsibilities:
- Engage with business owners, ATI counterparts, and project delivery team members to understand, clarify, and document objectives and success factors for solutions in support of company strategic objectives.
- Define and execute the quality engineering strategy for Salesforce and related platforms.
- Establish quality standards, test governance, and best practices across Agile teams.
- Promote a shift-left testing culture that embeds quality throughout the software development lifecycle.
- Drive continuous improvement initiatives to increase test effectiveness, efficiency, and speed of delivery.
- Champion quality as a shared responsibility across development, product, and business teams.
- Lead the development and execution of our scalable test automation strategy.
- Increase automation coverage across UI, API, integration, regression, and end-to-end test layers.
- Leverage AI-powered testing tools for test generation, maintenance, defect analysis, and test optimization.
- Drive adoption of intelligent automation practices that reduce manual effort and improve release confidence.
- Continuously evaluate emerging AI and quality engineering technologies to improve team productivity.
- Ensure proposed solutions are fully tested as appropriate before delivery.
- Provide updates, guidance and recommendations related to technology solutions and projects to staff, impacted ATI teams, Corp Services/Protiviti business teams, and Sr. ATI Management.
- Partner with and obtain feedback from technical discipline owners and experts to maintain a clear understanding and awareness of current technical standards and direction; provide feedback on standards based on project experiences and user needs.
- Collaborate and consult with ATI Leadership, managers, and business owners to provide support during the solution delivery and application support phases, managing enhancements, maintenance priorities, and trade-offs as applicable.
- Perform resource planning aligned to current approved and prioritized efforts.
- Lead/ensure estimation efforts, identify resource needs for work, ensure skilled resources are available when required, manage work to available capacity.
- Ensure resources are properly trained.
- Ensure budgets and schedules are realistically set and attained.
- Recommend and implement changes to methods and practices.
- Responsible for personnel actions, including hiring, onboarding, firing, promotion, development, discipline, and employee compensation.
- Provide coaching, guidance, mentoring to direct reports and next level down where and when appropriate.
- Lead effective collaboration not only in immediate team but also with other IT teams verticals, dev team, and business partners to improve efficiencies and support quality deliverables.
- Monitor the collaborative process and make adjustments as needed.
- Understand and manage department and Robert Half personnel practices/policies; keep direct reports and staff updated on general Corporate information.
- Demonstrated track record of inclusion and cultural awareness.
- Interact with customers and staff on technical design issues and resolutions.
- Collaborate with management of Production/Operations teams in addressing production issues.
Requirements:
- Bachelor's degree in IT-related field or equivalent years of experience
- Demonstrated leadership of peers in a fast-paced Global IT environment
- 3+ years of experience leading a quality engineering team
- Strong automation experience, including designing, implementing, and scaling test automation frameworks and automated quality engineering practices
- Strong knowledge of and experience with IT tools and technologies required by the unit as well as IT processes and methodologies
- Ability to diagnose and resolve complex problems quickly.
- Strong de-bugging skills.
- Experienced in full lifecycle software development, including analysis, design, development, testing and implementation.
- Understanding of object-oriented analysis and design techniques.
- Ability to create project, software, design, functional architecture, or other related artifacts.
- Familiarity with process modeling techniques.
- Knowledge of process definition and continuous improvement methodologies.
- Understanding of Cloud, Server, Networking, modern operating system provisioning.
- Ability with passion for self-learning to remain current with emerging new technologies.
- Knowledge of DevOps processes, CI/CD implementations, and software and infrastructure automation.
- Command of standard Office suite, particularly Microsoft Excel or an alternate reporting tool.
- Strong knowledge of and demonstrated practice in customer service, business acumen, IT infrastructure technologies, end-user experience and technology project delivery preferred.
- Must be able to work in a highly dynamic and fast-paced environment.
- Must be able to work independently and apply good judgment.
- Must be able to work within a team both as a leader and as a team member.
- Must be able to analyze circumstances or data that require evaluation of a variety of factors, including an understanding of current business trends.
- Excellent written and verbal communication skills.
- Must be able to convey knowledge to customers, peers, and managers of widely diverse skill levels.
- Excellent customer-service orientation.
- Strong working relationships with staff and ATI Leadership (VP's, Directors, Sr. Managers, and Managers), as well as Business Teams and Leadership (Corp and Front Office).
- International experience to build global partnerships is ideal.
- Strong affinity for a diverse and inclusive workplace is essential.
- Ability to manage delivery and build effective direct reports and ad hoc teams.
- Enforce KPIs used for measuring results and performing retrospectives on completed projects.
- Ability to identify overlapping projects and make appropriate recommendations on course of action.
- Ability to manage delivery and build effective direct reports and team.
Benefits:
- group health insurance benefits (medical, vision, dental)
- FSA and HSA healthcare accounts
- life and accident insurance
- adoption and fertility assistance
- paid parental leave of up to 6 weeks
- short/long term disability
- paid time off for vacation, personal needs, and sick time
- up to 17 days of Choice Time Off (CTO) per calendar year
- up to 11 paid holidays per calendar year
- 401(k) savings and investment plan or deferred compensation plan with an employer match of 100% on the first 3% of contributions for eligible employees
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