Senior Quality Assurance Analyst
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Job Description
Senior Quality Assurance Analyst leading manual and automated testing for H&R Block’s tax products. Validating system performance, usability, requirements, and customer experiences across the development lifecycle.
Responsibilities:
- Lead quality efforts across the full development lifecycle
- Define business and functional requirements and validate end-to-end system performance
- Develop comprehensive testing strategies, test plans, and test cases
- Document defects and provide well-considered workarounds for customer issues
- Propose process improvement ideas with implementation strategies and actionable plans
- Design and execute thorough manual test cases
- Leverage test automation tools to enhance test coverage and efficiency
- Perform end-to-end functional testing through manual and automated execution
- Investigate production defects and champion customer requirements
- Review product documentation for accuracy and clarity and train others on product functionality and testing practices
- Design tests reflecting real-world customer usage and customer feedback
- Collaborate with User Experience teams on usability tests
- Contribute to the creation, review, and approval of requirements and design documentation
- Provide feedback on marketing requirements documents
- Participate in inspection and review processes for non-code deliverables
- Create detailed work plans documenting goals, designs, and outcomes
- Evaluate and prioritize alternative approaches to meet objectives effectively and efficiently
Requirements:
- Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
- Minimum 5 years of related work experience
- Experience developing testing strategies, test plans, and test cases
- Knowledge of manual and automated testing practices
- Deep product knowledge and test design principles
- Ability to document defects clearly and thoroughly
- Ability to investigate production defects and advocate for customer requirements
- Ability to review product documentation and requirements/design documentation
- Ability to create detailed work plans for technical and non-technical audiences
- Ability to evaluate and prioritize alternative approaches
Benefits:
- Medical and prescription drug coverage for qualifying associates and eligible dependents
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (Virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
- Competitive pay
- Comprehensive benefits
- Support for life both in and outside of work
- Continuous learning
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