Master Service Technician
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Job Description
Master Service Technician repairing commercial foodservice, refrigeration, and HVAC equipment for Smart Care. Diagnosing complex failures and serving restaurant, hospitality, and commercial customers.
Responsibilities:
- Diagnose, troubleshoot, and repair commercial cooking, refrigeration, warewashing, and other foodservice equipment
- Work on ovens, fryers, steamers, griddles, dishwashers, ice machines, walk-in coolers, reach-ins, and other commercial kitchen systems
- Troubleshoot electrical, mechanical, gas, and refrigeration issues to identify root causes
- Read wiring diagrams, schematics, and technical manuals to diagnose complex equipment failures
- Work directly with restaurant managers, hospitality customers, and other commercial clients
- Communicate with manufacturers and technical support teams when additional resources are needed
- Complete repairs accurately, efficiently, and professionally
- Perform preventative maintenance and identify potential issues before emergency calls occur
- Keep accurate service records, work orders, time reporting, and parts documentation
- Maintain the company vehicle, tools, and truck inventory
- Recommend additional services or repairs when appropriate
- Follow established safety procedures and company standards
- Share knowledge with other technicians by providing troubleshooting assistance, technical guidance, and support
- Manage service calls independently while maintaining productivity and customer satisfaction
- Participate in emergency on-call coverage, including nights and weekends
- Travel overnight occasionally
Requirements:
- High school diploma or equivalent
- At least 2 years of technical experience in refrigeration, appliance repair, commercial kitchen equipment, HVAC, or a related technical field
- Strong mechanical and electrical troubleshooting skills
- Ability to read and interpret wiring diagrams and schematics
- Valid driver's license and acceptable driving record
- Ability to work independently and manage multiple service calls
- Willingness to participate in an emergency on-call rotation, including nights and weekends
- Availability for occasional overnight travel
- Authorization to work in the United States without current or future employer sponsorship
- Extensive commercial kitchen equipment repair experience preferred as an additional qualification
- Experience servicing both hot-side and cold-side equipment preferred as an additional qualification
- Experience diagnosing complex electrical, mechanical, gas, or refrigeration issues preferred as an additional qualification
- Previous experience mentoring, training, or assisting other service technicians preferred as an additional qualification
- EPA, CFESA, or other relevant technical certifications are an additional qualification
- Relevant military technical experience is an additional qualification
- Ability to work in commercial kitchens and customer environments
- Ability to frequently bend, kneel, squat, reach, push, and pull
- Ability to occasionally lift and carry up to 70 pounds
- Ability to work around hot surfaces, open flames, pressurized steam, electrical components, and moving mechanical equipment
- Ability to occasionally work in damp, humid, freezing, or otherwise uncomfortable conditions
- Ability to work on ladders, rooftops, and occasionally elevated work areas
Benefits:
- Company service vehicle
- Fuel card
- Tablet for business use
- Cell phone for business use
- Comprehensive benefits package
- 401(k)
- Paid time off
- Ongoing technical training
- Access to Smart Care's National Training Kitchen
- Opportunities to pursue professional CFESA certifications
- Access to experienced technical support teams and manufacturer resources
- Opportunities to grow technical expertise
- Opportunities to support and mentor other technicians
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