Lead Field Technician
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Job Description
Lead Field Technician leading field technicians through IT hardware deployments, installations, and troubleshooting. Supporting Connection’s technology solutions for customers across client sites.
Responsibilities:
- Lead and coordinate daily activities of field technicians on various job sites
- Assign tasks, monitor progress, and ensure work meets quality and safety standards
- Provide on-the-job training, mentoring, and technical guidance to field technicians
- Escalate complex technical or operational issues to management when necessary
- Perform advanced installation, maintenance, and repair of systems, equipment, or infrastructure
- Troubleshoot and resolve technical problems in the field
- Interpret technical drawings, schematics, and project documentation
- Ensure installations comply with company standards, manufacturer specifications, and regulatory requirements
- Serve as the primary on-site contact for customers and internal stakeholders
- Coordinate equipment, materials, and tools required for field work
- Track project progress and provide status updates to management
- Ensure work is completed on schedule and within scope
- Review completed work for quality and accuracy
- Identify opportunities to improve processes, efficiency, and customer satisfaction
- Support continuous improvement initiatives within field operations
- Travel to different client sites as typically required
Requirements:
- Strong hands-on experience with field services, hardware deployments, and multi-site rollouts
- Experience leading technicians or serving as the senior technical resource in the field
- Solid working knowledge of SCCM imaging, Windows device configuration, and endpoint deployment
- Ability to walk into a site, assess what is needed, and take control of execution
- Comfortable operating in fast-paced, high-visibility environments
- Strong communication skills with technicians and client-facing site contacts
- Professional presence, sound judgment, and ability to work independently
- Ability to lift up to 30lbs as needed and work in various environmental conditions
- Valid driver’s license with ability to travel to job sites
Benefits:
- Competitive compensation
- 401k plans
- Medical insurance
- Free therapy visits
- Mental health coaching and tools
- Meditation resources
- Generous paid time off, including vacation and care time
- Wellness Time Off days
- Volunteer Time Off days
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