Service Technician
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Job Description
Service Technician troubleshooting and repairing dental equipment for Medline Canada across Northern British Columbia. Supporting installations, maintenance contracts, and dentist-office customers.
Responsibilities:
- Ensure customers’ on-site dental equipment is operating properly
- Troubleshoot and repair dental equipment
- Support equipment installations
- Support sales of maintenance contracts
- Respond promptly to service requests and follow through on customer commitments
- Listen to customer issues and communicate service information with Sales Representatives and Service Coordinators
- Complete work orders
- Maintain appropriate tools, supplies and parts within vehicle
- Document equipment issues and completed repairs
- Diagnose equipment issues and arrange required parts, supplies or tools
- Communicate equipment issues and recommended repairs to customers
- Adjust, repair or calibrate equipment according to manufacturer specifications
- Follow through on maintenance contracts
- Provide follow-up support for new equipment installations
- Verify equipment is set to manufacturer specifications
- Report incidents, injuries or near misses
- Participate in ongoing educational programs
Requirements:
- Dental Equipment Manufacturer certification training a huge asset
- Certification, Diploma or Degree in mechanical, electrical, small machine repair etc. is an asset
- Minimum of 3 years’ experience repairing equipment
- Experience in mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbing
- Excellent customer service skills
- Aptitude for problem solving
- Able to prioritize and organize work schedule with limited supervision
- Strong verbal and written communication skills
- Daily travel between dentists’ offices throughout the territory
- Valid Canadian or equivalent driver’s license and a good driving record
- Available to work evening and weekends to support emergency call outs
- Periodically required to travel overnight to provide support to clients
- Able to lift heavy equipment (up to 50 lbs.)
- Manual dexterity to operate hand and small power tools
Benefits:
- Collaborative work environment with highly engaged employees
- Market competitive compensation and benefits plan, including LTD & Insurance
- RRSP with a company match
- Annual Employee Appreciation Week
- Paid vacation and personal days
- Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
- Career growth and training programs
- Open communication with Senior Leaders
- Employee referral program
- Recognition programs
- Social activities
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