Multi-Line Claims Adjuster II – Auto & Property Damage

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Job Description

Multi-Line Claim Representative II at CCMSI responsible for claims investigation and adjustment. Focusing on first-party auto and property damage claims in a national environment.

Responsibilities:

  • Investigate, evaluate, and adjust first-party auto and property damage claims, with some liability exposure
  • Confirm coverage and apply policy provisions to determine compensability
  • Conduct timely investigations, including gathering documentation, photos, and other supporting materials
  • Obtain and review supporting evidence (e.g., incident reports, CCTV when applicable)
  • Establish and maintain appropriate reserves within authority guidelines
  • Evaluate damage claims, including auto and non-auto property losses
  • Review medical documentation and evaluate injury exposures when present
  • Identify claims requiring carrier reporting and take appropriate action
  • Negotiate settlements within authority limits and client expectations
  • Manage claims to timely resolution, with many files closing within 30 days
  • Maintain accurate and up-to-date claim documentation, notes, and diary management
  • Communicate effectively with claimants and internal stakeholders
  • Coordinate with legal teams and outside counsel on litigated claims when applicable
  • Ensure compliance with corporate claim handling standards and service commitments

Requirements:

  • 3–5 years of claim handling experience, including first-party auto and/or property
  • Experience handling property damage claims (auto and non-auto)
  • Foundational understanding of coverage analysis and liability investigation
  • Ability to manage a moderate caseload in a fast-paced environment
  • Strong organizational skills and ability to maintain consistent diary follow-up
  • Experience evaluating damages and handling claims through resolution
  • Familiarity with multi-jurisdiction claim handling
  • Strong analytical and decision-making capabilities
  • Proficiency in Microsoft Office applications
  • Reliable, predictable attendance during assigned client service hours
  • Current adjuster license in home state or designated home state
  • Ability to obtain and maintain additional licenses (NY strongly preferred; FL, TX, AZ, AL, and others a plus)

Benefits:

  • 4 weeks Paid time off that accrues throughout the year in accordance with company policy
  • 10 paid holidays in your first year
  • Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
  • Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
  • Career growth: Opportunities to expand into more complex liability or multi-line roles
  • Culture: A supportive, team-based work environment