Multi-Line Claims Adjuster II – Auto & Property Damage
Posted 2ds ago
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Job Description
Multi-Line Claim Representative II at CCMSI responsible for claims investigation and adjustment. Focusing on first-party auto and property damage claims in a national environment.
Responsibilities:
- Investigate, evaluate, and adjust first-party auto and property damage claims, with some liability exposure
- Confirm coverage and apply policy provisions to determine compensability
- Conduct timely investigations, including gathering documentation, photos, and other supporting materials
- Obtain and review supporting evidence (e.g., incident reports, CCTV when applicable)
- Establish and maintain appropriate reserves within authority guidelines
- Evaluate damage claims, including auto and non-auto property losses
- Review medical documentation and evaluate injury exposures when present
- Identify claims requiring carrier reporting and take appropriate action
- Negotiate settlements within authority limits and client expectations
- Manage claims to timely resolution, with many files closing within 30 days
- Maintain accurate and up-to-date claim documentation, notes, and diary management
- Communicate effectively with claimants and internal stakeholders
- Coordinate with legal teams and outside counsel on litigated claims when applicable
- Ensure compliance with corporate claim handling standards and service commitments
Requirements:
- 3–5 years of claim handling experience, including first-party auto and/or property
- Experience handling property damage claims (auto and non-auto)
- Foundational understanding of coverage analysis and liability investigation
- Ability to manage a moderate caseload in a fast-paced environment
- Strong organizational skills and ability to maintain consistent diary follow-up
- Experience evaluating damages and handling claims through resolution
- Familiarity with multi-jurisdiction claim handling
- Strong analytical and decision-making capabilities
- Proficiency in Microsoft Office applications
- Reliable, predictable attendance during assigned client service hours
- Current adjuster license in home state or designated home state
- Ability to obtain and maintain additional licenses (NY strongly preferred; FL, TX, AZ, AL, and others a plus)
Benefits:
- 4 weeks Paid time off that accrues throughout the year in accordance with company policy
- 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Opportunities to expand into more complex liability or multi-line roles
- Culture: A supportive, team-based work environment












