Multi-Line Claims Adjuster II – Commercial Auto
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Job Description
Multi-Line Claim Representative II managing multi-line claims for a dedicated national account. Focused on commercial auto and general liability claims with significant attention to detail and integrity.
Responsibilities:
- Investigate, evaluate, and adjust assigned multi-line claims (commercial auto and general liability) in accordance with corporate claim handling standards, client-specific instructions, and applicable state laws
- Review medical, legal, damage estimates, and miscellaneous invoices for accuracy, reasonableness, and claim relevance
- Manage claims cradle to grave across multiple jurisdictions nationwide
- Support litigated claims in collaboration with defense counsel; litigation experience is strongly preferred
- Confirm coverage and assess liability using jurisdiction-specific negligence principles
- Conduct timely investigations, including gathering statements, incident documentation, and supporting evidence
- Establish and maintain appropriate reserves within authority guidelines
- Review medical records and evaluate injury exposures to guide claim strategy
- Negotiate settlements within authority limits and in alignment with client expectations
- Coordinate with and oversee defense counsel on litigated claims
- Maintain accurate and timely claim documentation, diary management, and file updates
- Communicate effectively with claimants, attorneys, and internal stakeholders
- Identify and pursue subrogation opportunities where applicable
- Prepare claim reports, reserve updates, and status summaries as required
- Ensure compliance with corporate claim handling standards and client service commitments
Requirements:
- 3–5 years of multi-line claim handling experience
- Experience handling bodily injury claims, including slip and fall incidents
- Exposure to or experience with litigated claims and working with defense counsel
- Strong understanding of liability investigation and negligence evaluation
- Ability to manage a caseload of 90–125 claims effectively
- Strong organizational skills and ability to maintain diary discipline
- Excellent verbal and written communication skills
- Ability to work independently with minimal supervision
- Proficiency in Microsoft Office applications
- Reliable, predictable attendance during assigned client service hours
- Current adjuster license in home state or designated home state
Benefits:
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
- 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Advancement opportunities into senior or specialized liability roles
- Culture: A supportive, team-based work environment
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