Patient Access Specialist II – Endocrinology
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Job Description
Remote Patient Access Specialist scheduling endocrinology appointments and referrals for ColumbiaDoctors, a major multi-specialty healthcare provider network. Verifying insurance and supporting patient access workflows.
Responsibilities:
- Schedule appointment requests and perform outbound calls to schedule Epic referrals
- Communicate insurance participation, financial responsibility, and time of service policy to patients
- Obtain patients' insurance and demographic information in EPIC
- Perform real-time insurance verification
- Collect pre-registration information to address Epic work queue accounts
- Provide support and back-up coverage as needed
- Perform general faxing, filing, and mail sorting
- Facilitate team discussions regarding complex patient scheduling needs
- Work on escalated cases with higher complexity as assigned
- Escalate issues to lead, supervisor, or manager for resolution
- Perform other related duties as assigned
Requirements:
- High School Diploma or the equivalent required
- Minimum of 3 years of relevant experience including proficiency in medical terminology
- Strong proficiency in a wide range of scheduling complexity and related workflows
- Excellent customer service, problem assessment, and verbal/written communication skills
- Strong proficiency of Microsoft Office (Word & Excel) or similar software is required
- Associate's Degree or higher preferred
- Prior high volume customer service experience in a call center environment is preferred
- Bilingual (English/Spanish) a plus
Benefits:
- Competitive comprehensive benefit package for eligible employees
- Healthcare
- Paid Time Off
- Opportunity to grow as part of the Call Center Career Ladder
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