Patient Access Specialist
Posted 2ds ago
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Job Description
Patient Access Specialist at Northwestern Medicine providing exceptional customer service to patients and assisting with scheduling and demographic data collection. Supporting patient care with confidentiality and adherence to policies.
Responsibilities:
- Practice Patients First philosophy and adhere to high standards of customer service
- Respond to questions and concerns from patients
- Maintain patient confidentiality per HIPAA regulations
- Provide exceptional customer service to patients
- Correctly identify and collect patient demographic information
- Schedule and direct patients through the NMHC systems
- Perform medical necessity checks as necessary
- Informs patients of any issues with securing the financial account
- Participate in Quality Assurance reviews to ensure integrity of patient data
Requirements:
- High School diploma or equivalent
- 2-3 years customer service or medical office experience
- Excellent interpersonal, verbal, and written communication skills
- Proficiency in computer data-entry/typing
- Ability to read, write, and communicate effectively in English
- Basic Computer Skills
- Ability to type 40 wpm
- Excellent organizational, time management, analytical, and problem-solving skills
Benefits:
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
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