Patient Access Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Patient Access Specialist scheduling patients, registering demographics, and verifying insurance for Northwestern Medicine. Supporting patient access, referrals, eligibility checks, and Epic documentation.
Responsibilities:
- Practice the Patients First philosophy and maintain high customer service standards
- Respond to patient questions and concerns, escalating extraordinary issues to the Team Lead or Operations Coordinator
- Maintain patient confidentiality under HIPAA regulations
- Provide exceptional customer service and create a positive first impression
- Identify and collect accurate patient demographic information
- Schedule and direct patients through Northwestern Medicine systems
- Contact patients to schedule appointments
- Perform medical necessity checks and communicate options when appointments fail
- Inform patients about issues securing financial accounts
- Complete out-of-pocket estimations
- Provide training and education as needed
- Manage schedules and complete tasks on time
- Cross-train between departments to ensure coverage
- Participate in quality assurance reviews of patient data
- Resolve service breakdowns using service recovery skills
- Communicate physician referral, insurance referral, and consultation information
- Collect authorization numbers in applicable systems
- Collaborate across units and departments to resolve operational issues
- Verify or print patient orders using online retrieval systems
- Verify insurance eligibility and benefits using online tools or telephone
- Document accurate handoff instructions and notes in Epic
- Run real-time eligibility checks and follow out-of-network policies
- Send descriptive and grammatically correct Epic messages and telephone encounters
- Prevent patient-visit issues by checking tests, preparation requirements, scheduling conflicts, time, location, and duplicate records
- Collect and verify the minimum registration data set
- Analyze account activity and initiate appropriate resolutions
- Suggest process improvements and participate in quality improvement activities
- Monitor registration, scheduling, and insurance verification against quality standards
- Act as a training resource for new staff and coworkers
- Perform other duties assigned by management
Requirements:
- High School diploma or equivalent
- 2-3 years customer service or medical office experience
- Excellent interpersonal, verbal, and written communication skills
- Proficiency in computer data-entry/typing
- Ability to read, write, and communicate effectively in English
- Basic Computer Skills
- Ability to type 40 wpm
- Ability to multi-task
- Customer service oriented
- Excellent organizational, time management, analytical, and problem solving skills
- Additional education preferred
- Additional language skills preferred
- Healthcare finance and/or healthcare insurance experience preferred
- Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration preferred
- Must complete a criminal-history background check if offered the position
- Must complete an authorization and disclosure form for the background check
Benefits:
- Competitive benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
- Employee resources supporting physical, emotional, and financial well-being
- Protection for unexpected life events
Similar Jobs
Patient Access Specialist II – Endocrinology
Remote Patient Access Specialist scheduling endocrinology appointments and referrals for ColumbiaDoctors, a major multi-specialty healthcare provider network. Verifying insurance and supporting patient access workflows.
Patient Access Specialist II – PEDS HEM ONC
Remote Patient Access Specialist scheduling pediatric hematology-oncology appointments for ColumbiaDoctors. Handling insurance verification, EPIC registration, referrals, and complex patient scheduling.
Patient Access Specialist
Patient Access Specialist supporting Northwestern Medicine’s healthcare system through patient scheduling, registration, and insurance verification. Providing patient-first service and maintaining accurate medical records.
Patient Access Specialist – Patient Registration Intake
Remote patient access specialist coordinating referrals, documentation, payments, and claims for Option Care Health’s home infusion services. Supporting seamless patient access to therapy.
Patient Access Specialist
Patient Access Specialist scheduling patients, verifying insurance, and managing registrations for Northwestern Medicine. Supporting patient access and healthcare operations through Epic and related systems.
Patient Access, Registration Intake Specialist
Remote patient access specialist coordinating referrals, documentation, payments, and intake for Option Care Health’s home infusion services. Supporting seamless patient transitions into care across Pacific and Mountain time zones.
Patient Access Specialist
Patient Access Specialist at Northwestern Medicine providing exceptional customer service to patients and assisting with scheduling and demographic data collection. Supporting patient care with confidentiality and adherence to policies.
Patient Access Specialist
Patient Access Specialist coordinating referrals for Specialty Infusion Services at Option Care Health. Engaging with patients and healthcare providers to ensure seamless transitions into care.
Patient Access Specialist
Patient Access Specialist coordinating referrals and documentation for infusion services at Option Care Health. Collaborating with sales, pharmacy, and nursing to ensure seamless patient care transitions.
No more related jobs available.