POS Technical Support Specialist
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Job Description
POS Technical Support Specialist configuring hardware and supporting Oracle Simphony merchants. North provides end-to-end payment processing and merchant services.
Responsibilities:
- Support clients operating Oracle Simphony and other POS systems with technical questions about hardware, software, and networking
- Fulfill incoming new or replacement hardware orders and configure hardware
- Route tickets and calls to appropriate personnel
- Perform point-of-sale data entry tasks and hardware swaps
- File electronic documents and ensure stored information is accurate and complete
- Assist team members in tracking inventory, including RMAs
- Escalate higher-level merchant and deployment issues promptly
- Provide world-class merchant service
Requirements:
- High school diploma or equivalent
- 3+ years experience in call center support of Oracle Simphony
- 2+ years experience in technical customer service
- Excellent customer service skills
- Excellent verbal and written communication skills
- Strong general knowledge of computers
- Familiarity with Microsoft Office and/or Google Suite
- One evening shift and one weekend shift per week required
Benefits:
- Medical, Dental, & Vision Coverage
- Paid Time Off
- 401(k) + Match
- Mental Health Support & Well-Being Program
- Paid Maternity & Paternity Leave
- Education Assistance
- Company-funded Lifestyle Spending Account
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