API Integration, Technical Support Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
API integration and technical support engineer developing REST integrations. Troubleshooting production systems, testing APIs, and supporting deployments.
Responsibilities:
- Design, develop, and implement REST API integrations between different systems
- Configure and manage API connectivity, authentication, and authorization
- Perform data mapping, transformation, and validation
- Conduct API testing using tools such as Postman or similar platforms
- Troubleshoot integration issues, API failures, and data mismatches
- Monitor API performance, logs, and integration activities
- Coordinate with internal teams, clients, and external service providers
- Support system deployment, testing, and production go-live activities
- Prepare technical documentation and implementation reports
- Provide ongoing technical and production support
Requirements:
- 3–5 years of experience
- Good knowledge of REST APIs, JSON, XML, HTTP, and HTTPS
- Experience with API integration and system-to-system communication
- Knowledge of API authentication methods and security practices
- Hands-on experience with Postman or similar API testing tools
- Basic knowledge of SQL and database concepts
- Understanding of data mapping, validation, and error handling
- Knowledge of troubleshooting, logging, and monitoring
- Experience with API Gateways or middleware platforms (preferred)
- Experience in enterprise application integration (preferred)
- Knowledge of cloud-based or on-premises integrations (preferred)
- Experience supporting production environments (preferred)
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field
- Strong analytical and problem-solving skills
- Good communication and coordination skills
- Ability to work independently and within a team
- Strong documentation and troubleshooting capabilities
Similar Jobs
Tier 1 Support Technician
Remote Tier 1 technician troubleshooting Prime Robotics’ warehouse automation robots. Documenting fixes and creating knowledge-base procedures for customer and engineering support.
Lien Resolution Support Analyst
Lien resolution analyst supporting Zipliens’ personal injury law firm clients. Reviewing medical and legal documents, preparing negotiation materials, and tracking lien resolution progress.
Support Engineer – Middle
Atlassian Support Engineer maintaining SOFTSWISS Jira, JSM, and Confluence platforms. Configuring workflows, permissions, automation, integrations, and internal service processes.
Internal Support Engineer
Internal Support Engineer supporting Atlas Technica employees and Microsoft workplace systems. Improving internal IT operations, automation, security, and employee technology experience.
Technical Support, Tier 1
Tier 1 Technical Support specialist troubleshooting Pentera’s automated security validation platform. Handling tickets, Salesforce support, documentation, and client communication alongside cybersecurity experts.
Technical Support Engineer III – German
Technical Support Engineer troubleshooting APIs, networks, and integrations for Docusign’s intelligent agreement-management platform. Supporting German- and English-speaking customers remotely and escalating complex issues to Engineering.
Support Engineer
Support Engineer resolving developer API, billing, and integration issues for Exa’s AI search engine. Improving AI support workflows and identifying future enterprise customers.
Senior Business Technical Analyst
Senior Business Technical Analyst improving Centene healthcare data systems and member outreach processes. Building Snowflake, SQL, Python, and Databricks pipelines for more accessible healthcare.
Software Support Analyst – Accounting
Analista remoto oferecendo suporte a software contábil da IPM, GovTech brasileira de soluções em nuvem para gestão pública. Atendimento a usuários, solução de dúvidas e identificação de melhorias.
Mid-Level Support Analyst
Analista de Suporte na Aurum, empresa de software jurídico, atendendo clientes do Astrea por chat. Investigação consultiva de problemas e melhoria da experiência do cliente.
Junior Support Analyst
Analista de suporte remoto monitorando chamados e atendendo clientes via Zendesk. Suporte a soluções Maxtrack de rastreamento veicular, telemetria e gestão de frotas.
Technical Support Engineer
Technical Support Engineer investigating incidents and platform issues for Clipboard’s healthcare staffing marketplace. Reproducing bugs, implementing fixes, and improving reliability across APAC.
Technical Support Engineer
Technical Support Engineer investigating platform, product, and data issues for Clipboard’s healthcare staffing marketplace. Handling incidents, implementing fixes, and improving reliability for healthcare workers and facilities.
Legal Assistant / Client Support Analyst – phones
Legal Assistant handling high-volume client calls, emails and case progression. Supporting Juno’s digital residential conveyancing services across England and Wales.
Legal Assistant, Client Support Analyst – Triage
Remote legal assistant supporting clients and legal teams with residential conveyancing. Juno’s digital law firm simplifies and accelerates home buying and selling.
Technical Support Engineer
Technical Support Engineer troubleshooting Tray.ai’s enterprise AI orchestration platform. Investigating APIs, logs, authentication, AI agents, MCP, and Helix applications for US customers.
Junior Customer Support Analyst – Exclusive Position for Candidates with Disabilities
Customer support analyst for Doctoralia, a global healthcare marketplace and SaaS platform. Handling customer requests across phone, email, chat, and WhatsApp while improving service processes.
Business Analyst – Technical, Customer Facing
Remote Business Analyst shaping data product vision, roadmaps, and technical requirements for an IT company. Translating stakeholder needs into Agile delivery-ready work for data engineering teams.
Technical Support Engineer
Technical Support Engineer resolving complex customer system issues for MDClone’s international healthcare technology platform. Managing support cases, diagnostics, escalations, and technical documentation remotely.
Senior Product Support Engineer
Senior Product Support Engineer resolving complex incidents across Bidgely’s AI-powered clean-energy platform. Leading technical escalations, automation, monitoring, RCAs, and support-engineer mentoring.